Counter Associate (Retail)

Responsibilities

• Build and maintain productive, long lasting relationships with existing customers
• “Get the Sale!” - close sales to achieve goals
• Work with customers in a professional, courteous manner
• Become familiar with customers and their needs
• Locate parts that are difficult to find and negotiate with vendors to ensure the best deal
• Accurately quote parts to customers
• Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts
• Track lost sales
• Promote company specials
• Assist another counterman when necessary
• Foster and qualify new sales opportunities with new and existing customers
• Fulfill customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs
• Perform other duties as assigned

Qualifications

• Experience in retail counter sales in a highly competitive market; prior success selling retail auto parts particularly in aftermarket industry preferred
• Exceptional phone skills: positive, enthusiastic and attentive tone to help the customer feel comfortable during the conversation, clear enunciation, exceptional listening skills
• Knowledgeable and Passionate about exceptional customer service and exceeding sales goals
• Ability to build and maintain lasting business relationships
• Results focused, producer, closer, committed to growth
• Experience with POS system a plus
• Proficient in MS Office applications, specifically MS Word and Excel preferred
• Time management and organizational skills
• Multi-lingual: Spanish and/or Chinese (Mandarin or Cantonese) a plus