Jobs · West Virginia

Counter Associate

FAMIS - A PSE Group Company · Huntington, WV · 1 mo ago
Full-time
We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Preserve all substantive info. We need to parse the description. Content: - Intro: "COUNTER ASSOCIATE BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES! Why Work for PSE GROUP? Weekends offWeekday schedule 8am-5pm401(k) program with company matchGenerous benefits package for full time employees:Medical, Dental and VisionCompany paid life and disability insurance3 weeks Paid Time OffCompetitive compensation programA great work environment with career advancement opportunities!" That's benefits and schedule info: Weekends off, Weekday schedule 8am-5pm, 401(k) program with company match, benefits package (medical, dental, vision), company paid life and disability insurance, 3 weeks PTO, competitive compensation program, great work environment with career advancement opportunities. Thus we have Benefits and Schedule sections. - Then description: "PSE Group is seeking a Counter Associate/Representative. This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers and proactively calling preferred end-user customers. This role involves heavy focus on automotive and specialty coatings as well as associated products and equipment." That's about the role. - Then "About PSE Group" paragraph: description of company. - Then "Job Duties" list: bullet points. - Then "Additional Duties" paragraph. - Then "Requirements Qualifications:" list. - Then EEO boilerplate to remove. We need sections: About the role (maybe "About the role" heading). Responsibilities (job duties). Requirements (maybe combine requirements and qualifications?). Qualifications (maybe separate). Skills (maybe from requirements). Benefits (from intro). Pay (maybe "Competitive compensation program" but not specific numbers; we should not create Pay section if only vague "competitive compensation program" - rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state "Competitive compensation program" which is vague but still states compensation program. However rule says: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. "Competitive compensation program" is not a specific number but it's stating they have a compensation program. Is that considered substantive? It's vague but it's a statement. The rule says we should not create Pay section unless posting actually states them. It does state "Competitive compensation program". That's a statement about pay, albeit not specific. I'd lean to include Pay section with that sentence. However we also have schedule: "Weekends offWeekday schedule 8am-5pm". That's specific schedule. So Schedule section. Benefits: we have many specifics: 401(k) program with company match, medical/dental/vision, company paid life and disability insurance, 3 weeks PTO, great work environment with career advancement opportunities. So Benefits section. Now we need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (intro about role). Responsibilities (Job Duties + Additional Duties). Requirements (maybe the list under Requirements Qualifications). Qualifications (maybe same as Requirements? Could split: Requirements = mandatory (HS diploma, etc), Qualifications = preferred experience? But we have only one block: "Requirements Qualifications: High School Diploma/GED required 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred Team player with great customer service skills Clean driving record and valid license Ability to lift at least 50 lbs. Tolerable to the smell of paint Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon hiring process." We could treat that as Requirements (mandatory) and Qualifications (preferred). But we have both required and preferred mixed. Could split: Requirements: HS diploma/GED required, Clean driving record, valid license, ability to lift 50 lbs, tolerable to smell of paint, drug screen, MVR. Qualifications: 1+ year experience preferred, team player, great customer service skills. Skills: maybe team player, great customer service skills, etc. But we need to avoid duplication. Better: Use Requirements for mandatory items, Qualifications for preferred items, Skills for soft skills like team player, great customer service skills. Let's extract: Mandatory (required): - High School Diploma/GED required - Clean driving record and valid license - Ability to lift at least 50 lbs. - Tolerable to the smell of paint - Candidates must submit to a drug screen - Meet acceptable Motor Vehicle Report requirements upon hiring process Preferred/experience: - 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred Soft skills/team player: - Team player with great customer service skills We could put "Team player with great customer service skills" under Skills. Thus: Requirements
    with mandatory items. Qualifications
      with preferred experience. Skills
        with team player, great customer service skills. Now About the role: we have paragraph about role and about PSE Group. Could combine: "About the role" includes description of position and company. We'll put that in

        . Responsibilities: Job Duties list + Additional Duties paragraph. We need to preserve all substantive info, not invent or summarize away detail. So we need to keep each duty as list items. Job Duties list items: - Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments - Performs counter sales serving in-store customers - Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided) - Reconciles inventory and stocks merchandise in store - Provides sales support to outside sales team - Maintains customer records and files, including accurate account setup and pricing - Prepares paint orders, including mixing, utilizing standard formulas and custom formulas - Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed - Conducts self in professional manner to ensure customers’ quality and service expectations are met - Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers Additional Duties paragraph: "Full knowledge to perform duties of other role functions as assigned Assist with inside customer service, as needed, including servicing customers and/or processing their orders Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders Properly dispose of waste materials and product in compliance with Company and Governmental regulations" We could split into list items as well, but it's a paragraph. We'll keep as

        maybe. Now Benefits: list items from intro. - Weekends off - Weekday schedule 8am-5pm (actually schedule, but we have schedule section separate) - 401(k) program with company match - Generous benefits package for full time employees: Medical, Dental and Vision - Company paid life and disability insurance - 3 weeks Paid Time Off - Competitive compensation program - A great work environment with career advancement opportunities But schedule we will separate: Weekends off, Weekday schedule 8am-5pm. Thus Benefits: 401(k) program with company match, Medical/Dental/Vision, Company paid life and disability insurance, 3 weeks PTO, Competitive compensation program, Great work environment with career advancement opportunities. Schedule: Weekends off, Weekday schedule 8am-5pm. Pay: Competitive compensation program (maybe we already used that in benefits; but we could keep Pay section with that phrase). However we already used competitive compensation program in benefits; maybe better to put it under Pay only and not duplicate. But we need to preserve all info; we can mention it under Pay and not duplicate in Benefits. However benefits also includes "Generous benefits package..." etc. We'll keep competitive compensation under Pay. Thus Benefits: 401(k) program with company match, Medical/Dental/Vision, Company paid life and disability insurance, 3 weeks Paid Time Off, Great work environment with career advancement opportunities. Schedule: Weekends off, Weekday schedule 8am-5pm. Pay: Competitive compensation program. Now About the role: we need to include description of role and about PSE Group. We'll combine into a couple paragraphs. Let's craft HTML. We must not include or . Just fragment. We'll output:

        About the role

        PSE Group is seeking a Counter Associate/Representative. This position will be responsible for performing customer service activities within a store environment, selling product to walk-in customers and proactively calling preferred end-user customers. This role involves heavy focus on automotive and specialty coatings as well as associated products and equipment. PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

        Responsibilities

        • Performs customer service activities including receiving and entering of telephone orders, answering questions, and tracking order status and product shipments
        • Performs counter sales serving in-store customers
        • Mixes paint and prepares customer orders for delivery/pick-up (aprons and gloves provided)
        • Reconciles inventory and stocks merchandise in store
        • Provides sales support to outside sales team
        • Maintains customer records and files, including accurate account setup and pricing
        • Prepares paint orders, including mixing, utilizing standard formulas and custom formulas
        • Clean and maintain all areas and equipment as assigned. Ensures maintenance of mixing equipment as needed
        • Conducts self in professional manner to ensure customers’ quality and service expectations are met
        • Maintains Color Room records including non-conformance report, tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers

        Full knowledge to perform duties of other role functions as assigned. Assist with inside customer service, as needed, including servicing customers and/or processing their orders. Answers in-coming telephone calls in a professional manner, answers all inquiries and/or take customers orders. Properly dispose of waste materials and product in compliance with Company and Governmental regulations.

        Requirements

        • High School Diploma/GED required
        • Clean driving record and valid license
        • Ability to lift at least 50 lbs.
        • Tolerable to the smell of paint
        • Candidates must submit to a drug screen
        • Meet acceptable Motor Vehicle Report requirements upon hiring process

        Qualifications

        • 1+ year(s) of Customer Service, Inside Sales, or Counter Sales preferred

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