Count Room Assistant Manager

About the role

Shift into Leadership – Count Room Assistant Manager Wanted! Join our team and take charge of the Drop/Count operations. You'll lead the team during your shift, ensure compliance with policies and PGCB regulations, and support smooth and accurate drops across all gaming areas. Step into a leadership role where organization, teamwork, and attention to detail are key. Help train new team members, manage schedules, and keep everything running like clockwork!

Responsibilities

• Fill in for the Count Room Manager when not on duty.
• Responsible for all Drop/Count Team members on shift.
• Resolve scheduling conflicts.
• Ensure the Drop/Count Team completes replenishment, service, and verification of all gaming voucher redemption machines on the gaming floor.
• Ensure the Drop/Count Team drops and counts lottery machine funds on property.
• Ensure the Drop/Count Team drops and counts slot machines.
• Ensure the Drop/Count Team drops and counts table games.
• Ensure the Drop/Count Team drops and counts self-service sports wagering kiosks.
• Ensure the Drop/Count Team drops self-service race betting machines and counts the funds from these machines.
• Work with the Count Room Manager on scheduling.
• Help improve efficiency and accuracy of the department by recommending and discussing changes with the Count Room Manager.
• Assist with training new Drop/Count Team employees.

Supervisory Responsibilities

• Take charge of the Drop/Count Team while working with them as needed.
• Evaluate performance of Drop/Count team employees in conjunction with the Count Room Manager.
• Listen to and resolve any problems or grievances of Drop/Count Team employees.
• Help with Drop/Count Team interviews.

Required Skills and Abilities

Language Ability

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Math Ability

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Must possess intermediate PC skills.
• Microsoft Office experience required.

Certificates and Licenses

• Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.

Education and Experience

• High School Diploma or equivalent.
• One year of money handling experience preferred.
• Prior Drop/Count Team and Count Room experience required.

Physical Requirements & Working Conditions

Work Environment

• The noise level is moderate.
• Exposed to smoke when on the casino floor and in the cage.
• Must be able to work all shifts in a fast-paced, stressful, and physically demanding environment.

Physical Demands

• Required to stand, bend, stoop, climb and kneel for extended periods of time.
• Excellent dexterity of hands and fingers to use computers and handle vouchers, cash and chips.
• Required to lift and carry up to 30 lbs.
• Must be able to talk and hear in order to ensure proper communication.
• Strong vision skills, including close vision, peripheral vision and ability to adjust focus.