Correspondence Department Manager

About the role

The Correspondence Department Manager oversees all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals.

Responsibilities

• Ensures timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients and providers
• Directs a designated group of employees in their day-to-day operations
• Maintains employee and unit quality control
• Ensures daily compliance with metrics
• Tracks and reports department metrics to Director of Operations on a monthly basis or as required
• Handles scheduling and monitoring of staff’s attendance
• Ensures timely distribution of claims to designated staff to meet Client SLA’s
• Responsible for human resources matters directly related to department supervised; i.e. Interviewing, Hiring, Training and addressing personnel issues
• Responsible for ensuring evaluations are completed on time
• May be required to travel overnight and attend meetings
• Performs daily, weekly, monthly reviews of various reports, invoices, logs and expenses
• Performs additional duties as assigned

Requirements

• Ability to identify, analyze and solve problems
• Ability to work on several concurrent tasks and prioritize workload with minimal direction
• Effective verbal and written communication skills
• Detail-oriented
• Ability to work independently and within a team environment
• Ability to work in a fast-paced/production-based environment
• Proficient in Microsoft Office, mainly Outlook, Excel, Word

Qualifications

• Associates degree, national certification or equivalent
• Minimum 5 years' office experience
• Previous Supervisory experience preferred

Skills

• Ability to identify, analyze and solve problems
• Effective verbal and written communication skills
• Detail-oriented
• Ability to work independently and within a team environment
• Ability to work in a fast-paced/production-based environment
• Proficient in Microsoft Office, mainly Outlook, Excel, Word

Pay

Pay Range: $54,075 – $80,926

Schedule

This is a hybrid position reporting to Fort Worth, TX.

Benefits

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.