CORRECTIONS OFFICER

Job Responsibility/Frequency/Tasks

• Answer, screen and transfer calls to appropriate personnel, takes messages, and return phone calls as necessary.
• Work with other IS Staff in a team approach to providing customer support services.
• Accept requests for service, determine appropriate response, troubleshoot problems, refer problems to appropriate staff for solution, follow up to assure problems have been resolved, and maintain service records.

Application Support

• Work with IS staff in a team approach to implement and maintain PC’s and related peripherals.
• Acquire, install, configure, and upgrade PC systems and application systems.

Minimum Requirements To Be Considered For This Position:

• High School Diploma or equivalent.
• One (1) year of customer support using MS Word, Excel, Outlook, Internet, and Email.
• Valid Colorado Driver’s license.

Work Hours And Environment, Physical Requirements, And Additional Information:

• Work Hours: 40 hour work week (95%), Evenings/Weekends occasionally (5%).
• Standard indoor office environment 95% Off-Site: Travel to one of thirty-two (32) remote locations to install or maintain equipment.
• 5% Please visit the following webpage for a full description of available benefits to Full-Time employees. http://www.aspenpitkin.com/Departments/Human-Resources/Benefits/
• Temporary Employees are not eligible for benefits and are not subject to the merit pay process. They are only eligible for bus passes, We-Cycle and credit union memberships.

Required Question

• 01 Describe your experience level in providing customer support for technology.
• 02 Describe any special training you have had in computers, telephones and/or personal skills.
• 03 Why do you feel you would make a great Customer Support Specialist?