Corrections ID Technician (ACDC Booking)

About the role

The Corrections Identification Technician is responsible for performing identification and clerical services within the Corrections department within the Atlanta City Detention Center Booking and Intake Unit. Duties include processing incoming inmates by taking fingerprints and photographs, collecting personal data and completing history sheets, escorting inmates to/from holding cell, entering data and pertinent information into a computer system, verifying accuracy of data entered, researching and locating records, contacting outside agencies to verify inmate identity, answering the telephone, directing calls and/or providing information, working to achieve the highest level of cooperation, and enhancing the effectiveness and efficiency of all departments within the City of Atlanta.

Responsibilities

• Prepares paperwork to be processed in order of importance; collects bureau numbers for inmate paperwork.
• Processes inmates one at a time taking fingerprints, photographs and personal history in a timely manner.
• Takes fingerprints for identification check.
• Sends facsimiles to police identification unit for records check on inmate.
• Directs inmate within facility which may include to or from holding cell, bond couch, classification officer, etc.
• May substitute for co-workers in temporary absence.
• Compares data entered with source of documents, or re-enters data in verifications format on screen to detect errors.
• Deletes incorrectly entered data and re-enters correct data.
• Retrieves data from computer in order to compile and print various documents which may include worksheets, directories, billings and/or notices.
• Performs general administrative duties to include answering the telephone, making photocopies of documents, and picking up and dropping off departmental mail.
• Contacts outside agencies for verification of inmate identity including the Police Department, FBI, GBI, ATF, ICE, etc.
• Interviews inmate to obtain personal history data.
• Answers the telephones, provides information, and may take or relay messages and/or directs calls to appropriate personnel.
• Communicates instructions to inmates and requests assistance from co-workers as necessary.
• Responds to questions, complaints and requests for information by telephone, in person or by mail from customers, departmental personnel, employees and supervisors.
• May greet visitors, ascertain nature of business, and assists and/or directs visitors to appropriate person.
• May perform other duties as assigned.

Qualifications

• Knowledge of clerical, administrative and corrections/detention system practices, policies and procedures necessary in the completion of daily responsibilities.
• Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job.
• Knowledge of precautionary measures when dealing with inmates known to be dangerous.
• Knowledge of how to keep abreast of any changes in policy, methods, operations and equipment needs as they pertain to departmental operations and activities.
• Knowledge of terminology, principles and methods utilized with the department.
• Knowledge of various software programs to operate a computer in an effective and efficient manner.
• Skills in listening and communicating effectively to correctly understand and effectively convey information verbally and in writing.
• Skills in reading a variety of professional, technical and administrative documentation, directions, instructions, methods and procedures.
• Skills in forming interpersonal relationships while interacting with people (i.e. staff, supervisors, general public and elected officials).
• Ability to physically operate a variety of job-related machines and/or office equipment.
• Ability to move or carry job related objects or materials.
• Ability to compare and/or judge the readily observable functional, technical, structural, compositional or identifiable characteristics of data, people or things.
• Ability to produce reports with proper format, punctuation, spelling and grammar; learn and understand subject matter principles and techniques.
• Ability to make independent judgment in absence of supervision within scope of respective job duties and tasks.
• Ability to adapt to performing under minimal stress when confronted with an emergency.

Minimum Qualifications

• High school diploma or general equivalency diploma (GED).
• 6 months of clerical experience (or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and abilities for this job) is required.
• One (1) year of clerical experience, preferably within a corrections/detention or related environment (equivalent professional experience may be considered for substitution for the required degree on an exception basis) is preferred.

Special Requirements

• Valid Georgia driver’s license.
• GCIC and NCIC certifications within 180 days of employment.

Work Schedule

This position follows the City’s hybrid work schedule policy as assigned by the Department of Human Resources Commissioner and requires in-person work at City worksites/facilities at least four (4) days per week, with the option to work remotely one (1) day per week, based on eligibility, departmental needs, and supervisor approval. The hybrid work schedule is subject to change at any time to five (5) days in-person work.