Corrections Compliance Quality Improvement Analyst

About the role

This position involves learning new tasks, remembering processes, maintaining focus, completing tasks independently, making timely decisions within workflows, and meeting speed or productivity quotas.

Responsibilities

• Implementation
  • Consult with facility/department leadership to assess program needs and implement systems of improvement.
  • Inform facility and department supervisors of findings.
  • Collaborate with leadership to develop implementation plans and document goals and progress for the Program Quality Improvement (PQI) team.
  • Forward progress documents to the Research Department for upload.
  • Participate as a team member on the PQI team, completing assigned tasks accurately and timely.
  • Utilize appropriate tools and frameworks to identify problems, develop metrics, assess progress, and evaluate achievement.
  • Assist in identifying and implementing assessment tools and sustainability plans.
  • Develop client intervention strategies to facilitate successful outcomes.
  • Collaborate on policies, procedures, and training programs promoting compliance and quality assurance, including monitoring for fidelity.
• Training, Mentoring, and Ongoing Coaching
  • Coordinate with the Staff Development Programming Manager and/or Organizational Development Manager.
  • Complete new staff meetings as assigned and document per department instructions.
  • Demonstrate understanding of all Evidence-Based Practices (EBPs) used at the Agency, including:
    • Effective Practices in Correctional Settings II
    • Cognitive Skills interventions and groups
    • Core Correctional Practices
    • Strategies for Effective Pretrial Supervision
    • Motivational Interviewing
    • Coaching Network for Change
    • Core Correctional Practices - Reimagined
    • Ohio Risk Assessment System tools
    • Individual Program Plan
    • Behavior Management System
  • Become a certified coach in EBPs as directed by supervisor.
  • Conduct quality assurance (scheduled and unscheduled) for assigned EBPs.
  • Provide ongoing formal and documented education and training for employees in EBPs.
  • Conduct ad hoc trainings to meet program and staff needs.
  • Model effective interactions with clients consistently.
  • Serve as a resource for staff by providing guidance and support on compliance and EBP implementation.
  • Complete staff coaching sessions as assigned and document per department instructions.
  • Assist employees with implementing cognitive thinking and behavioral techniques.
  • Provide on-the-job coaching through methods such as direct observation, audio review, one-on-one meetings, unit observations, and documentation review feedback.
  • Mentor facility supervisors and peer coaches in developing proficiency in EBPs.
  • Collaborate with supervisors to select and implement tailored intervention strategies aligned with professional development goals.
  • Evaluate employees’ EBP implementation and monitor progress toward goals.
  • Assist program supervisors in identifying and certifying peer coaches.
  • Utilize technology, including audio/video recording and ORION systems, to monitor staff interactions and EBP delivery.
• Data
  • Utilize Kohezion for tracking proficiency progress accurately and timely.
  • Demonstrate a basic understanding of STATA and spreadsheets for data analysis and reporting.
  • Enter and maintain data in databases as directed, ensuring accuracy and timeliness.
  • Assist with the development and utilization of Agency dashboards and spreadsheets for tracking and presenting data.
  • Initiate and complete required reports accurately and timely as requested by supervisor.
  • Compile quality improvement data promptly for monthly, quarterly, and/or annual reports.
  • Monitor documentation for form, content, and legibility to ensure data fidelity and accuracy.
  • Analyze data comprehensively to evaluate program outcomes and identify areas for improvement.
• Evaluation and Improvement
  • Evaluate facility operations and implementation with audit standards, keeping legal requirements in mind.
  • Conduct regular assessments to ensure compliance with state and federal regulations.
  • Research, plan, and conduct reviews to evaluate practices and standards, making recommendations based on findings.
  • Assist with audit preparation and meet with external auditors as needed.
  • Leverage current research findings and Agency reports to improve program enhancement strategies.
  • Develop and utilize departmental instruction sheets.
  • Conduct quality assurance and analyze department processes.
  • Utilize department tools, such as the After Action Review and What’s the Issue Form, to assess and improve processes.
  • Evaluate program EBP proficiency achievement and its ability to sustain proficiency without intensive assistance.
  • Collaborate with internal stakeholders to develop policies, procedures, and training programs promoting compliance and quality assurance.
  • Review and recommend revisions of program procedures to facility supervisors.
  • Develop and implement quality improvement initiatives to enhance service delivery and operational effectiveness.
• Communication and Interpersonal Skills
  • Maintain appropriate boundaries with clients and employees.
  • Facilitate productive communication while maintaining professional, prosocial relationships.
  • De-escalate potentially volatile situations using appropriate EBPs and interventions.
  • Utilize department tools, such as the Closing the Feedback Loop form, to communicate concerns with facility leadership.
  • Provide input into disciplinary actions and action plans if necessary.
  • Effectively conduct internal and external trainings.
  • Participate in the development and/or presentation of workshops/trainings at outside conferences after proper approval.
  • Identify and clarify major facility and critical client incidents, take appropriate action, document them, and inform direct supervisor.
  • Prepare and maintain accurate records, documents, and outside correspondence according to Agency specifications.
  • Express empathy regarding client situations as appropriate.
  • Verbalize, recognize, and reinforce prosocial thinking and behaviors within program guidelines.
  • Recognize antisocial thinking and behaviors and attempt to extinguish them in a non-threatening manner.
• Security and Safety
  • Comply with all Agency security standards, including procedures and electronic equipment/devices.
  • Perform job duties in a safe and conscientious manner.
  • Comply with safety policies and procedures, utilize safety precautions, and communicate unsafe practices or conditions.
  • Use required PPE, participate in safety drills, and attend safety training.
• Additional Duties
  • Uphold clients’ rights and maintain confidentiality according to Agency policies, state law, and federal regulations (e.g., 42 C.F.R. Part 2, HIPAA).
  • Adjust schedule to provide services to all program staff regardless of shift and notify direct supervisor of schedule changes.
  • Travel as part of department rotation schedule to local/regional areas to meet facility/program needs.
  • Attend and participate in team meetings, Advisory Board meetings, internal and external committee meetings, and task forces.
  • Manage time and organize work demands to meet established deadlines.
  • Prepare and maintain accurate, organized, and updated individual files, records, progress notes, and correspondence.

Requirements

• Bachelor’s degree required.
• Experience in Quality Assurance/Quality Improvement, staff training/mentoring, and/or Evidence-Based Practices implementation preferred.
• Proficiency in Microsoft Office Suite and data tracking.
• Experience in database management, statistical software, and project management is a plus.
• Reliable transportation and a driving record that does not preclude coverage by Agency liability insurance.
• Cognitive skills needed to complete tasks, including learning, remembering, focusing, categorizing, and integrating information for decision-making and problem-solving.
• Ability to perform under stress and/or in emergencies.
• Ability to effectively work with Agency employees, outside contacts, and a diverse client population.

Pay

• Starting rate: $21.00/hour (bachelor's degree)
• Starting rate: $22.50/hour (master's degree)

Benefits

• Medical Insurance and Prescription Card
• Paid Hospital Days
• Eight Paid Holidays
• Life Insurance
• Dental Insurance
• 10 Vacation Days per year
• 10 Personal-Sick Days per year
• Tuition Reimbursement
• Long-term Disability Insurance
• 403(b) Retirement Plan
• Wellness Program and Incentives, including FitThumb Wellness App
• Public Service Loan Forgiveness