Correctional Officer - Lateral

The Position

The purpose of this classification is to supervise and perform visitor services activities at the Parks of Chehaw which includes; concessions, ticket booths, miniature trains, gift shop, shelters and camping areas.

Duties

• Supervises, directs, and evaluates visitor services staff, processes employer concerns and problems; directs work; counsels and recommends discipline for employees; completes employee performance appraisals; provides training as needed.
• Organizes and prioritizes section workload; makes work assignments; monitors status of work in progress; inspects completed work.
• Participates in the interviewing process of new applicants.
• Supervises the cleanliness of all areas associated with visitors services.
• Develops cost effective menus.
• Supervises operations of concessions, ticket booths, gift shop, miniature trains, camping and shelter areas.
• Supervises/conducts inventory of stock food; monitors food rotation; orders food.
• Supervises/conducts inventory of gift shop; orders appropriate stock.
• Supervises/maintains house keeping standards for visitor services facilities.
• Operates a computer to enter, retrieve, review or modify data in computer database.
• Performs customer service functions; provides assistance and information related to visitor services, or other issues; responds to routine questions, complaints or requests for services; initiates problem resolution.
• Processes a variety of documentation associated with visitor services operations; performs necessary calculations; distributes documentation or maintains records as appropriate.
• Prepares or completes various forms, reports, correspondence, work orders or other related documents.
• Communicates with manager, employees, city departments, outside agencies, customers, the public, and other individuals as needed to coordinate work activities; reviews status of work, exchanges information, or resolves problems.
• Attends meetings and training as needed.
• Operates City vehicle in the performance of duties.
• Answers the telephone, provides information, advice and guidance; takes and relays messages and/or directs calls to appropriate personnel; returns call as necessary.
• Performs the duties of Visitor Services Manager in absence of same.

Minimum Qualifications

• Associates degree in business/accounting or certification in hospitality or a related field; supplemented by one (1) to two (2) years previous experience and/or training that includes public relations, coordinating special events, food preparation, or related field preferred;
• or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Must possess and maintain a valid Class C Georgia driver's license.

Core Competencies & ADA Compliance

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED! Please answer EACH question in its entirety and verify that your application includes the following information:

• Driver's License Number
• Street Address (NO P.O. Boxes)
• Employer Information to include Salary, Address, Phone #, Supervisor Name, Reason for Leaving for each employer
• Complete Education History (Including High School/GED)
• Seven (7) year employment history
• Three (3) PROFESSIONAL references
• Ten (10) year street address history-INCLUDE MONTH/YEAR (MM/YYYY) LIVED AT EACH ADDRESS- Do not list the number of years lived at each address
• Dates, Place, Charge & Disposition of Felony/Misdeameanor/Traffic Violation

APPLICATIONS WITHOUT THE ABOVE INFORMATION WILL BE CONSIDERED INCOMPLETE!

Employer Paid: Vacation Pay, Sick Pay, Holiday Pay, Medical Insurance, Dental Insurance, Life Insurance, Defined Benefit Retirement Plan

Optional: Vision Insurance, Short Term Disability Insurance, Long Term Disability Insurance, 457(b) Plan

Whole Life Insurance, Critical illness Insurance, Discounted YMCA Membership