Correctional Grievance Officer 2 - 20032900

What You’ll Do

• Directs, coordinates and monitors inmate grievance process and prepares statistical reports for the Warden and Chief Inspector.
• Investigates and processes inmate grievances.
• Ensures compliance with various laws, rules, policies and procedures and advises the Warden and Chief Inspector of possible violations.
• Independently corrects violations.
• Identifies problem areas in delivery services and recommends improvements to Warden.
• Maintains applicable logs and records and prepares reports.
• Develops and administers policies and procedures related to federal, state and departmental rules and regulations.
• Serves as liaison between the Warden and inmates regarding complaints and grievance issues and processes and submits findings to the Warden (e.g., interviews inmates/employees, reviews policies & procedures to ensure compliance).
• Refers grievances to the Chief Inspectors Office and other institution Inspectors.
• Trains staff on inmate grievance procedures and apprises institutional staff of changes in laws, rules and procedures regarding inmate rights.
• Conducts orientation of new employees and inmates.
• Responds to inquiries and complaints from the general public and outside agencies regarding inmates and/or employees and researches information related to inmate lawsuits.
• Coordinates management audits and assists with facilitating (e.g., ACA, IMA, PREA) within the institution and/or other facilities as designated by the Warden or Chief Inspector.
• Ensures violations found during audits are properly addressed.
• Conducts internal audits to ensure compliance of all service areas (e.g., Food Service, Medical, Mail/Visiting) and ensures any violations are addressed and corrected.
• Evaluates applicable policies and procedures.
• Maintains a close working relationship and consultations with the Chief Inspectors office and other institution Grievance Officers.
• Chairs or serves on inmate and institutional committees.
• Attends meetings, conferences, training sessions.
• Serves on interview panels and makes recommendations for selection.

Requirements

• 3 years of relevant experience in adult rehabilitation & correction system which provided knowledge of departmental, state &/or federal laws, rules & procedures & American Correctional Association standards affecting detention of inmates & inmate rights.
• 1 course or 3 months of experience in investigative methods & techniques.
• 1 course or 3 months of experience in behavioral or social sciences.
• Or 12 months of experience as Correctional Grievance Officer 1, 63171.
• Equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills

• Corrections
• Interviewing
• Investigation
• Criminology/ Criminal Justice
• Auditing
• Evidence Collection
• Attention to Detail
• Written Communication
• Analyzation
• Problem Solving
• Confidentiality