Corpus Christi 18 (Spid/Waldron) Deli - Food Services Spec - Part time

About the role

As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.

Responsibilities

• Proactively provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Works independently with minimal supervision
• Prepares, packages, and merchandises fresh product effectively; focuses on inspecting for quality
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)
• Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates and maintains all / more complex equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Additional Department-Specific Responsibilities

• BAKERY: Records production and shrink to aid in production planning, assists in technical areas as needed, culls bakery products for poor quality, expiration dates
• DELI: Ensures service counter Customers are greeted and taken care of in a timely manner, manages Make Ready application (TMR) for e-Commerce orders, uses Fresh Production Planner, performs inventory management processes (MSI, PAW) as required, assists in training other Partners
• PREPARED FOODS: Serves / packages products at customer's request, educates customers on preparation / reheating instructions of prepared foods, prepackages condiments (sauces, dressings) for prepared food items, cuts, slices, dices, chops, food in preparation for chef

Qualifications

• Age Requirement: 18+
• Work Experience: 1+ years of experience
• Required Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs. Physical demands vary by department:

• BAKERY:
  • Constantly reach at waist, grasp
  • Frequently stand, walk, reach at shoulder, bend
  • Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally be exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
• DELI:
  • Constantly reach at waist, grasp
  • Frequently stand, walk, stoop
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
  • Occasionally be exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5-5.5 hours per 8-hour day; Occasionally: 0-2.5 hours per 8-hour day