Corporate Travel & Expense Administrator

Location: Hybrid - Durham, NC

About Us

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

About the Role

Victra is seeking a detail-oriented and service-driven Travel & Expense Coordinator to support Victra’s Travel & Expense team with travel coordination and logistics for employees across our nationwide retail operations. Reporting to the Corporate Travel & Expense Manager, this role is responsible for handling end-to-end travel arrangements for field and corporate employees. The ideal candidate combines excellent customer service with a strong grasp of travel booking systems, policy compliance, and the fast-paced nature of supporting a large, distributed retail workforce.

Responsibilities

• Book air, car, hotel, and rail travel based on approved itineraries and company travel policies in GDS (Sabre) and through an online booking tool.
• Ensure all bookings are accurate, timely, and optimized for cost efficiency and traveler convenience.
• Assist with itinerary changes, cancellations, rebookings, and emergency travel support.
• Support employee offboarding by ensuring timely closure of T&E reports and accounts.
• Provide administrative support for the company’s card and expense tool, Ramp.
• Apply Victra’s corporate travel policy consistently, flagging any exceptions for manager review and approval.
• Communicate with employees and leaders to confirm preferences, answer questions, and resolve travel issues.
• Maintain accurate traveler records and documentation for each trip, ensuring details are properly entered into the travel management system.
• Help educate travelers on travel policies, approval processes, and preferred vendors.
• Provide guidance and resources to employees on T&E systems, tools, and policies.
• Respond to employee inquiries with a focus on delivering timely, accurate, and customer-friendly resolutions.
• Deliver white-glove support to travelers, with an emphasis on professionalism, clarity, and responsiveness.
• Troubleshoot and escalate issues as needed to ensure smooth travel experiences.
• Partner with team members to handle high-volume travel periods or priority bookings.
• Support process improvement initiatives led by the Corporate Travel & Expense Manager.
• Assist with ad-hoc projects and cross-functional requests to support evolving business needs.
• Work closely with the Corporate Travel Manager and other agents to share updates, best practices, and service improvements.
• Stay current on travel trends, tools, and procedures that improve efficiency or traveler satisfaction.
• Assist in collecting feedback and recommending enhancements to the travel program.

Requirements

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 10+ years of experience in corporate travel booking with a Travel Management Company, preferably CTM.
• Familiarity with corporate travel management platforms (e.g., Concur, Lightning, Ramp Expense) strongly preferred.
• Previous expense platform experience preferred; Ramp Expense experience preferred.

Skills

• Exceptional attention to detail, organization, and follow-through.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• Service mindset with a calm, solutions-focused approach to challenges.
• Basic understanding of travel logistics, pricing structures, and fare rules.

Working Conditions

• Flexibility to occasionally work extended hours or adjust shifts during peak travel periods.
• Hybrid role requiring work in the HQ office 3 days a week if local in the RDU area; virtual for West Coast applicants.
• Shift hours: Monday to Friday, 12 PM to 9 PM EST.

Benefits

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses.
• Career pathing opportunities.