Corporate Travel, Corporate Card & Expense Administrator

Location: Foster City, CA (Hybrid – onsite 3x per week)
Duration: 6 months
Rate range: $50 - $60.71/hr

About the role

This role is responsible for managing, enforcing, and optimizing the Company's travel, expense, and commuter programs while providing support to Crew members and leadership.

Responsibilities

Travel

• Understand, communicate, and enforce corporate travel policy for all travel reservations.
• Assist Crew with travel reservations as needed.
• Manage configuration, policy updates, employee access, and troubleshooting within travel management company (TMC) and online booking tool (OBT).
• Maintain and enhance Travel infinity portal (intranet page).
• Utilize and leverage AI to streamline work processes and communication channels.
• Document and communicate internal team and Crew travel processes as needed.
• Manage employee travel perks (air club passes, status match, elite status, upgrades, employee requests for upgrades) according to Company policy.
• Make recommendations to the business related to improving travel policies and procedures.
• Develop and conduct Crew training for travel policies and processes.
• Analyze travel reporting and spend for savings opportunities (negotiation with vendors is not expected, but participation in communications and meetings with vendors may be required).
• Assist with communications regarding traveler duty of care, including notifying travelers of restrictions, potential risks, or travel advisories issued for the cities/countries in which they are currently located or traveling to.
• Team with Finance and Accounting to support expense reimbursements and corporate card programs.
• Assist with internal meetings, including negotiating and coordinating group room blocks, meeting spaces, coordinating approvals, and issuing virtual travel cards and Uber vouchers.
• Team with travel partners for air, hotel, car rental, etc. and participate in travel fairs or related functions.
• Encourage and report on sustainability initiatives.

Commuter Program

• Manage Company’s transportation and commuter benefits program, including shuttles, valet for parking, Caltrain, Uber, Vanpool, and other public transportation options.
• Work with internal stakeholders & vendors to adjust or modify shuttle schedules, valet needs etc. per Company needs.
• Analyze transportation data for opportunities to improve services, lower spend etc.
• Report on travel vendor PO spend.

Requirements

• 8-10 years of experience in a similar role, serving as an admin for a corporate travel program.
• Experience with T&E platforms, preferably Navan.
• Understanding of complex airline fare class structures, as well as NDC content.
• Knowledge of airline upgrade processes, status tiers and elite benefits (specifically United Airlines, others would be a plus).
• Understands rental car elite programs and booking policies.
• Understands Hilton Honors, Marriott Bonvoy, and IHG brands/elite programs.
• Advanced capabilities in Microsoft Excel for data analysis purposes.
• Communicates effectively and clearly.
• Able to work under pressure on multiple simultaneous tasks in a fast-paced environment.
• Collaborative and assertive, capable of working cross-functionally within the Company.
• GBTA or other professional travel industry certification preferred.

Benefits

Individual compensation is determined by skills, qualifications, experience, and location. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

Pay

$50 - $60.71/hr

Schedule

Hybrid (onsite 3x per week)