Corporate Travel Advisor - Apollo and Amadeus - 9 AM - 6 PM Pacific

About the role

A key member of the Operations Team, the Corporate Travel Advisor ensures comprehensive, accurate, and cost-effective travel arrangements for Direct Travel clients while adhering to company policies, corporate contracts, and preferred suppliers.

Responsibilities

• Complete domestic and international travel arrangements, including air, hotel, ground transportation, rail, and limousines.
• Support multiple client accounts.
• Operate within detailed procedures and interact with travelers or travel arrangers to provide first-level support for customer service and technical issues.
• Ensure compliance with client travel policies while utilizing Direct Travel’s preferred vendors to maximize profit.
• Adhere to Direct Travel’s customer service standards, including telephone and email etiquette, and follow prescribed escalation procedures.
• Follow company standards for procedures, tool utilization, productivity, work accuracy, and attendance.
• Attend staff and training meetings for ongoing updates on travel industry and office procedures (may require in-office work if home-based).
• Maintain a favorable working relationship with all company employees to foster a cooperative environment.