Corporate - Template

About the Role

As the PC Specialist, you will serve as a vital, hands-on technical anchor on-site at our Seneca, SC distribution center, reporting directly to the Client Systems Support Manager. In this highly active role, you will walk the warehouse floor to provide critical Tier 1 hardware and software installation, maintenance, and rapid break-fix repair to keep our high-volume logistics operations running seamlessly. Your time will be dynamically split between maintaining specialized warehouse equipment—specifically Zebra label printers and RFID handheld scanners (60%)—and supporting desktop PCs, connectivity, and telephony systems (40%).

Responsibilities

• Warehouse & Logistics Hardware Support: Maintain, troubleshoot, and repair critical logistics equipment, including Zebra label printers and RFID handheld scanners (60% of time) and desktop PCs/connectivity (40% of time).
• On-the-Floor Troubleshooting: Actively walk the warehouse floor to provide immediate, face-to-face technical assistance to personnel, ensuring operational efficiency of all systems.
• Installation & Asset Maintenance: Install, de-install, configure, and upgrade computers, software applications, and peripheral equipment. Maintain accurate inventory of computer hardware, parts, and maintenance/repair records, and prepare legacy equipment for proper e-waste recycling.
• Daily Incident Management: Monitor and manage the local ticketing queue each morning, prioritizing and resolving critical hardware and software incidents to prevent operational downtime.
• System & Facility Collaboration: Perform routine account unlocks and basic troubleshooting using internal platforms like WMOS. Coordinate with external vendors, the Telecomm team, and System Administrators to support telephone equipment and server changes.
• Operational Availability: Work reliably within a Monday through Friday schedule (9:00 AM – 5:30 PM).

Requirements

• Technical Support Experience: 1–2+ years of proven, on-premise technical support experience focusing on hardware/software installation, troubleshooting, and break-fix workflows.
• Specialized Hardware Expertise: Direct, hands-on experience troubleshooting, configuring, and repairing Zebra Label Printers and RFID handheld scanners.
• Operational Availability: Absolute reliability and commitment to working Monday through Friday, 9:00 AM – 5:30 PM.
• Physical Mobility & Lifting: Ability to move around easily, walk frequently across an expansive warehouse environment, and safely lift or move equipment weighing up to 60 pounds.
• Soft Skills: Exceptional customer service orientation, strong multitasking abilities, and crisp communication skills.

Qualifications

• Technical Qualifications (Strong Plus): Associate Degree in a technical field or active certifications such as CompTIA A+ and/or MCDST.
• Ticketing & Systems Knowledge (Strong Plus): Experience with enterprise ticketing systems (e.g., ServiceNow, Zendesk, Remedy, SolarWinds) and hands-on familiarity supporting Dell computer systems.
• Language Skills (Strong Plus): Bilingual fluency in English and Spanish to effectively communicate with a diverse operations workforce.

Skills

• Highly Reliable & Disciplined: Exceptionally dependable with a strong commitment to schedule adherence and team support.
• Quick Learner: Able to rapidly absorb new technical workflows and system layouts with minimal supervision.
• Resilient Under Pressure: Calm and efficient when troubleshooting critical hardware failures during high-volume operational windows.
• Detail-Oriented & Organized: Thrives when multitasking across varied technical tasks, from repairs to documentation and asset records.

Benefits

• Comprehensive Health: Premium Medical, Dental, and Vision plans.
• Financial Security: 401(k) retirement plan with discretionary company match, plus company-provided Basic Life and AD&D Insurance.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid Holidays.
• Growth & Support: Tuition Reimbursement program and 24/7 personal support via the Member Assistance Program (MAP).
• Team Culture: Regular Associate Engagement Events, including seasonal celebrations and on-site wellness activities.
• Exclusive Style Perks: Generous Associate Clothing Discounts across all company stores and e-commerce sites.

Schedule

Monday through Friday, 9:00 AM – 5:30 PM.