Corporate Support Analyst

Schedule

Hybrid role (2 days onsite)

Job Summary and Qualifications

• Consult, recommend and implement appropriate solutions for digital appointment scheduling using established best practices for physicians, practices and hospital facility workflows
• Recommend and implement correct calendars that align with the referral strategies of the stakeholder and Parallon
• Configure and validate API scheduling integrations for each electronic medical record (EMR) across HCA Healthcare at the provider and practice level
• Actively communicate and develop relationships with HCA divisional and corporate leadership
• Resolve and document technical support issues using Service Central and ensure incidents are completed or escalated within established service levels
• Provide feedback to department leadership regarding training opportunities, process improvement, and scheduling best practices

Qualifications

• A knowledge level generally obtained through completion of a high school diploma, GED, or an equivalent in demonstrated work experience
• 3 years of experience utilizing computer software in a support or help desk role
• PREFERABLY, knowledge of physician practice workflows, patient scheduling systems, and HL7 messaging
• Communicates clearly and concisely both verbally and in writing
• Establishes and maintains long-term relationships, building trust and respect
• Utilizes HCA enterprise applications to analyze and triage issues
• Proficient with Microsoft Office tools, Excel, Word, Visio, and Power Point

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country.

HCA Healthcare

HCA Healthcare, one of the World’s Most Ethical Companies® by the Ethisphere Institute, has been recognized for its commitment to providing quality care and community impact. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

About HCA Healthcare

“Bricks and mortar do not make a hospital. People do.” - Dr. Thomas Frist, Sr., Co-Founder

How to Apply

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our CRM Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.