Business Support Analyst

About the role

This is a non-union position at Enbridge, a company committed to safety, reliability, innovation, and collaboration. We are seeking a Business Support Analyst to provide critical business and operational support across our Liquids Pipelines operations.

Responsibilities

• Manage fleet administration activities, including vehicle records, driver information, fleet reporting, system updates, and lifecycle planning.
• Cook up vehicle and equipment procurement, track orders, deliveries, licensing requirements, and documentation.
• Support fleet financial management through invoice processing, cost tracking, reporting, and collaboration with Accounts Payable and Finance teams.
• Prepare and maintain financial and operational reports, helping regional leaders monitor costs, budgets, and project performance.
• Build and maintain strong relationships with vendors and service providers to resolve issues, ensure billing accuracy, and support service delivery.
• Maintain records, permits, registrations, compliance documentation, and related business processes to support operational requirements.
• Contribute to process improvement, quality assurance, change management, and regional projects by identifying efficiencies and supporting implementation efforts.

Requirements

• Related university degree, technical diploma, or an equivalent combination of education, certification, and relevant experience.
• Strong proficiency with Microsoft Office applications and experience working with business and financial systems.
• Demonstrated ability to manage multiple priorities, coordinate competing demands, and meet deadlines in a fast-paced environment.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills, including the ability to work effectively with internal and external stakeholders.
• Experience preparing reports, managing records, tracking costs, and supporting business operations.
• Proven ability to build productive relationships with employees, vendors, and business partners.

Preferred Experience

• Supporting operational, industrial, utility, energy, or pipeline environments.
• Familiarity with fleet management processes, vehicle lifecycle administration, or equipment procurement.
• Knowledge of pipeline operations and related equipment.
• Experience with reporting and analytics tools such as Power BI, PI, or Microsoft Copilot.
• Experience supporting process improvement, project coordination, or change management initiatives.

Working Conditions

• Primarily office-based within a field office environment.
• Occasional travel (approximately 5%) to regional offices, operational facilities, or remote field locations.
• Regular interaction with internal stakeholders, vendors, and cross-functional teams across multiple business areas.
• Requires strong attention to detail, data accuracy, and the ability to manage competing priorities while meeting business deadlines.

Physical Requirements

• Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements

• Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Pay

Salary ranges from $55,800 - $75,000 USD for US locations based upon candidate’s experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid parenthood leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, and have flexible start and end times.