Corporate Sr. Travel Advisor

About the role

As a key member of the Operations Team, the Senior Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost‑effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Responsibilities

• Complete domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos.
• May support multiple accounts, or a dedicated customer.
• Operates within detailed procedures.
• Interacts with travelers and travel arrangers and provides 1st level of support for customer service and technical issues.
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors.
• Adheres to DT standards in delivering customer service including phone and email etiquette, and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance.
• Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.

Qualifications

• 10+ years of experience providing domestic and international travel arrangements.
• High proficiency using one or more GDS.
• Experience creating domestic and international multi‑segment, multi‑destination itineraries.
• Thorough knowledge of airline ticketing rules and regulations.
• Proficient in producing lowest logical airfare within client’s policy.
• Understanding of international airfares and international ticketing.
• Proficient in Internet searches and online booking processes.
• Thorough working knowledge of exchanging and reissue of tickets.
• Ability to read, understand and follow client travel policies and guidelines.
• Excellent communication skills via email and phone.
• Superior customer service skills.
• Ability to meet and exceed required performance standards.
• Accurate and detail oriented.
• Work well under pressure and can deal with change and adversity.
• Working knowledge of Microsoft Office, including Word and Excel.
• Works well independently as well within a group.

Benefits

• Medical, Dental, and Vision benefits.
• Total Rewards Package including Retirement Plans, Wellness, Rewards and Recognition, Sustainability and Mental Health Support.

About Direct Travel

Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step. For more information about Direct Travel, visit www.dt.com.