Corporate Social Responsibility Operations & Community Engagement Coordinator

Pay Range

$53,400.00 - $72,000.00

Why This Job Matters

The CSR Operations & Community Engagement Coordinator provides administrative, operational, and programmatic support to the Vice President of Corporate Social Responsibility (CSR) and the broader department. This role coordinates departmental operations, community investment administration, employee volunteer engagement, stakeholder communications, and the end-to-end fulfillment of charitable contributions and sponsorships. The coordinator also maintains department platforms and records and supports reporting, presentations, communications, and community-facing initiatives that advance BCBSRI's social mission. This role is a key connection point among the CSR team, BCBSRI associates, nonprofit partners, vendors, and community stakeholders. Success requires strong organization, technical proficiency, attention to detail, excellent customer service, and the ability to manage multiple priorities across both administrative and mission-driven work.

Operations & Executive Support

• Provide administrative support to the Vice President of Corporate Social Responsibility, including scheduling, correspondence, travel, expenses, and meeting coordination.
• Coordinate departmental operations, records, workflows, budgets, invoices, vendors, procurement/contracting and special projects.
• Prepare presentations, reports, agendas, meeting notes, dashboards, and follow-up materials.
• Maintain SharePoint sites, forms, procedures, records, and document management systems; support reporting and process improvement.

Community Investment Administration

• Coordinate the back end administration of charitable contributions, sponsorships, grants, and other community investment commitments including: documentation, approvals, payments, acknowledgments, agreements, ads and stakeholder communications.
• Maintain accurate platform records and track funding, outcomes, impact measures, and reporting requirements.
• Serve as a point of contact for nonprofit partners and internal stakeholders while identifying opportunities to improve workflows and data integrity.

Volunteer & Employee Engagement

• Coordinate employee volunteer opportunities and community engagement activities from planning through execution.
• Order project and event supplies including tracking and communicating timelines.
• Manage registration, communications, logistics, participant tracking, recognition, and reporting.
• Administer volunteer and employee engagement platforms and maintain related records.
• Develop materials and support company-wide campaigns that promote participation in BCBSRI's social mission.

Communications & Creative Support

• Develop clear department communications, educational resources, instructional tools, and intranet content.
• Create and update presentations, flyers, signage, newsletters, toolkits, job aids, dashboards, and custom event materials.
• Collaborate with Communications and Marketing to ensure alignment with organizational brand and messaging standards.
• Perform other duties as assigned.

What You Need To Succeed

• Exceptional organizational, administrative, and project coordination skills.
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, Forms, and Copilot, and Adobe Acrobat and electronic document processes.
• Experience administering web-based platforms, databases, workflow systems, and document management tools.
• Strong written, verbal, and interpersonal communication skills.
• Ability to create professional reports, presentations, dashboards, forms, mail merges, and communication materials.
• Ability to develop visually appealing and effective presentations, flyers, newsletters, infographics, and employee communications.
• Working knowledge of design principles and content creation tools, including PowerPoint, Canva, Adobe Acrobat, and related software.
• Ability to translate information, processes, and procedures into clear, user-friendly communications and instructional materials.
• Strong attention to detail and commitment to maintaining accurate records and data integrity.
• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.
• Strong customer service orientation and the ability to build positive relationships with colleagues, community partners, vendors, and stakeholders.
• Ability to identify opportunities for process improvement and implement operational efficiencies.
• Ability to learn and support corporate social responsibility, community investment, volunteer management, and employee engagement technology platforms.
• Equivalent combination of education and work experience.
• Three to five years of experience in administrative coordination, operations support, community engagement, nonprofit administration, project coordination, or a related field.

The Extras

• Experience supporting senior leaders or business functions requiring a high degree of organization and professionalism.
• Experience coordinating programs, events, volunteer activities, grants, charitable giving, or community engagement initiatives.
• Experience maintaining databases, technology platforms, workflow systems, or records management processes (CSR tech platforms a plus).
• Experience creating communications, presentations, and basic visual materials.
• Experience using PowerPoint, Canva, Adobe Creative Cloud, or similar design tools.

Location

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week

Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia.

Benefits

• Flexible work arrangements that include remote and hybrid opportunities and paid time off.
• Tuition reimbursement and assistance with student-loan repayment.
• Health, dental, and vision insurance as well as programs that support mental health and well-being.
• Competitive pay, bonuses and investment plans, and a commitment to growing and developing employees.
• Additional paid time to volunteer.