Corporate Security Incident Response Specialist, Business Assurance Center, Amazon Corporate Security

About the role

Amazon Corporate Security's (ACS) mission is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security operations center (GSOC) services to roughly 500k global corporate customers, serving as a single point of intake for corporate security issues worldwide. The BAC is looking for talented incident response specialists to support our rapidly growing GSOC program. A successful candidate will have a strong track record of managing security incidents, writing detailed reports, coordinating with response stakeholders, and driving positive service relationships among a diverse group of stakeholders and customers. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment.

Responsibilities

• Directly manage security incidents worldwide, working with response stakeholders and notifying key partner teams.
• Coordinate with internal team members to ensure the effective triage and escalation of security incidents.
• Draft written products and emergency communications with a high level of accuracy and detail.
• Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed.
• Participate in drills and table-top exercises, recommending improvements to BAC practices.

A day in the life

As an Incident Response Coordination Specialist, you will work within a team of specialists to manage physical security incidents worldwide. New hires must be able to navigate policies and procedures, and make sound decisions in the absence of guidance, escalating to team leaders when necessary. You must obsess over our customers, triaging and responding to their security needs. This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends.

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and are committed to building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth as a passionate learner who is motivated to take on challenges.

Basic qualifications

• Experience in physical security
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• 2+ years of experience related to emergency management, GSOC operations, or other physical security management roles in a high-volume, high-intensity environment.
• Experience writing including drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.
• Experience acting quickly to collect and analyze data necessary to brief stakeholders on important, time sensitive security issues.

Preferred qualifications

• Bachelor's degree/certification in the fields of emergency management, security management, project management, business continuity, or related disciplines.
• Experience with access control and CCTV systems such as C*Cure, Lenel, or Avigilon.
• Experience in emergency preparedness, developing and/or participating in incident response trainings and table top exercises.

Pay & benefits

The base salary range for this position is $23.00 - $41.00 USD hourly in the Seattle, WA location. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

This response is AI-generated, for reference only.