Corporate Security Community Ambassador

About the role

The Corporate Security Community Ambassador (Agent Ambassador) is embedded with a client in East Palo Alto, CA. This is a full-time, onsite position.

Responsibilities

• Safeguard the campus, tenants, visitors, employees, and community partners from security and safety hazards.
• Serve as the primary responder for safety, security, and medical incidents.
• Conduct routine patrols of buildings, grounds, parking areas, common spaces, and access points.
• Open, secure, and monitor gates and site access for tenants, vendors, visitors, and community events.
• Provide professional, courteous, and welcoming security coverage for employees, guests, tenants, vendors, and event attendees.
• Support community events, farmers markets, nonprofit gatherings, and public programming through access control, safety monitoring, and guest assistance.
• Identify potential threats, vulnerabilities, and operational risks and recommend appropriate mitigation measures.
• Cover emergency response procedures, including medical emergencies, fires, suspicious activity, trespassing incidents, and other site emergencies.
• Collaborate with property management, tenants, contractors, emergency responders, and community partners, including law enforcement, as needed.
• Maintain accurate incident reports, daily activity logs, and other required documentation.
• Demonstrate integrity, sound judgment, professionalism, and excellent customer service in all assignments.
• Conform with all regulations, policies, work procedures, site rules, and instructions.

Requirements

• Bilingual English/Spanish proficiency required.
• Minimum of 3 years of corporate security or campus security experience.
• Certificates and Licenses: Ability to obtain and maintain a California Guard Unarmed Card. Current First Aid/CPR/AED certification or ability to obtain upon hire. Valid Driver’s License.
• Strong customer service, interpersonal, and conflict-resolution skills.
• Knowledge of emergency response procedures, incident reporting, and site access control.
• Excellent verbal and written communication abilities.
• Ability to remain calm and professional during emergencies and challenging situations.
• Ability to work independently while exercising sound judgment and discretion.
• Ability to travel up to 5%.

Preferred Qualifications

• Experience in corporate security, campus security, mixed-use properties, or community-oriented environments.
• Experience supporting public events, nonprofit organizations, or community programming.
• Experience interacting with diverse communities and stakeholders.

Compensation & Benefits

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution.
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k) including employer match
• Paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

San Francisco, California Pay Range

$32 USD - $32 USD