CORPORATE SALES & SERVICE MANAGER

About the role

The Syracuse Crunch are seeking a Corporate Sales & Service Manager to drive revenue through prospecting, securing, fulfilling, and retaining current and new accounts. This position will sell a full portfolio of assets, assist in executing sponsorships, and oversee the Crunch’s premium seating areas. The role involves building strong relationships, selling and executing premium opportunities, and delivering high-level customer service.

Responsibilities

Corporate Responsibilities

• Serve as the day-to-day contact and manage contract fulfillment for several current corporate partners to ensure superior service.
• Draft select sponsorship proposals.
• Coordinate and attend sponsor events.
• Assist with game day events and activations for corporate partners, including special activations, pregame, in-game, intermission promotions, hospitality events, promotional activations, and displays.
• Collect, analyze, prepare, and deliver proof-of-performance materials for partners throughout the year.
• Work with internal departments to identify and develop new sponsorable inventory.
• Spearhead initiatives for the team’s Mental Wellness Campaign, including coordinating internal and external events.
• Identify opportunities to enhance sales assets, plans, and processes to deliver partner results.

Premium Seating Responsibilities

• Oversee suite management, including scheduling and placing single-game suites and maintaining inventory and booked dates for all suite holders.
• Manage the private club for members and add-on groups and pass purchasers.
• Oversee bookings for the Party Stage and VIP Pit group hospitality areas.
• Work with the arena’s management company on food and beverage for hospitality areas.

Sales & Service Responsibilities

• Generate revenue using all sales methods, including cold calls, prospecting/research, referrals, personal appointments, and person-to-person contact at Crunch games.
• Sell the full portfolio of Crunch assets, including sponsorship, suites, Party Stage, full and partial season tickets, flex packages, group tickets, and special ticket plans year-round.
• Maintain and manage customer contact information in the existing CRM database.
• Actively prospect new contacts throughout Central New York.
• Establish relationships to create repeat business.
• Develop and execute select theme and group nights.
• Additional responsibilities as assigned by the Chief Operating Officer.

Requirements

• Bachelor’s degree.
• Desire to start and grow a career in the sports industry.
• Prior experience in sales, account management, or service is preferred.
• Strong organizational and time management skills.
• Excellent communication, customer service, and problem-solving skills.
• Ability to function in a fast-paced environment, handle multiple projects, and meet deadlines.
• Available to work flexible hours, including holidays, evenings, and weekends.
• Required to work all home games.
• High energy, ability to remain focused on sales goals, and work independently.