Corporate Programs Manager

About the role

For our client, we are seeking a Corporate Programs Manager to join the team of a leader in the Aerospace & Defense space. This role will shape the client experience strategy and turn customer feedback into executive-level action across the organization. You will lead enterprise-wide programs that measure satisfaction, strengthen advocacy, and identify opportunities to improve retention and loyalty. The position partners closely with cross-functional leaders to influence strategic decisions in a matrixed environment. Location: Remote - US based candidates only, no visa sponsorship available.

Pay

$110,000 – $130,000 annually

Responsibilities

• Develop and implement the Voice of the Client (VoC) strategy
• Administer the Net Promoter Score (NPS) program with full lifecycle management
• Establish client satisfaction metrics and benchmarks for enterprise-level insights
• Analyze client feedback to identify trends impacting retention and loyalty
• Translate client feedback into actionable strategies for executive leadership
• Manage a client leadership council program to enhance client advocacy
• Collaborate with cross-functional teams to drive improvements in client outcomes

Qualifications

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field
• 8+ years of experience in client experience or strategic programs with progressive leadership responsibilities
• Proven success leading enterprise-level client engagement initiatives
• Expertise in NPS and Voice of the Client methodologies
• Strong analytical skills with experience in data-driven decision-making
• Excellent communication and presentation skills
• Ability to influence change across a matrixed organization

Benefits

• Flexible work location with remote or office-based options
• Travel requirement of up to 35-50%
• Opportunity to influence corporate strategy directly through client insights
• Access to training and enablement resources related to client engagement programs
• Participation in high-level executive discussions influencing company direction