Jobs · OTHR · New York

Corporate CSR

TEKsystems · Rochester, NY · 1 mo ago
On-siteOTHR$15–$16/hrFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must preserve all substantive info. Let's parse the posting. Key info: - Location: Rochester, NY (100% On-Site) - Schedule: Monday-Friday | 8:00 AM - 4:30 PM - Job type: Contract position - Pay: $15.00 - $16.00/hr - Benefits: list of benefits (Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)) - About the role: description of duties (Serve as point of contact... etc.) - What We're Looking For: list of desired attributes (Strong customer service and communication skills; Positive attitude and willingness to learn; Ability to stay organized and manage multiple priorities; Comfortable working with computers and office applications; Dependable, professional, and eager to grow within an organization; Prior customer service experience is a plus, but entry-level candidates are encouraged to apply) - Why This Opportunity Stands Out: bullet points (Great entry point into a corporate career path; Comprehensive training provided; Stable and growing organization; Family-oriented culture and supportive team environment; Consistent Monday-Friday schedule; Opportunities for internal advancement and professional development; Long-term career potential with a company that values employee growth) - Additional paragraphs about background, etc. - About TEKsystems: company description (maybe not needed? It's boilerplate? It's about the company, could be considered "About the company" but not required heading. The instructions: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. They didn't list About the company. So we may omit that or incorporate into something else? Probably we should not include a heading for About TEKsystems as it's not in the list. However we could include it under "About the role"? No. Better to omit company description as it's not required and could be considered boilerplate? It's substantive about the employer but not required heading. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exclusive. But we should prefer few substantive sections. The company description may be considered boilerplate? It's not navigation/legal/EEO but it's about the company. Might be okay to include under a heading like "About the company" but not in the list. Safer to omit it, as it's not essential to the job posting? However the instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." So we must preserve all substantive information. The company description is substantive. But we can incorporate it into a paragraph without a heading? The instruction says use headings for sections like those examples, but doesn't forbid other headings. However they say "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we should use those headings where applicable. For company info, we could use

About the Company

. That seems reasonable. But we also have schedule info: Monday-Friday 8:00 AM - 4:30 PM. That's schedule. Pay: $15.00 - $16.00/hr. Benefits: list. Responsibilities: the "What You'll Do" bullet list. Requirements/Qualifications/Skills: The "What We're Looking For" list could be considered Requirements or Skills. We could split into Requirements and Skills. But we need to avoid thin sections. Perhaps combine into one section "Requirements" with the list. Also "Why This Opportunity Stands Out" could be Benefits? Actually it's more about the role advantages. Could be under "Benefits" but we already have benefits. Could be under "About the role" or separate "Advantages". But we should avoid many thin sections. Maybe incorporate those points into a paragraph under "About the role" or as a separate section "Why This Opportunity Stands Out" but that's not in the list. However we could treat it as part of "Benefits" (non-monetary benefits). But the benefits list already includes monetary benefits. The "Why This Opportunity Stands Out" includes things like training, stable organization, culture, schedule, advancement, etc. Those are more like job perks. Could be included under "Benefits" as non-monetary benefits. But we already have a benefits section with specific benefits; we could add those points there as additional list items. However the instruction: "Prefer a few substantive sections over many thin ones." So we could have sections: About the role (description), Responsibilities (duties), Requirements (skills/qualifications), Pay, Benefits (including both monetary and non-monetary perks), Schedule. That's six sections. We need to ensure we don't create sections with filler like "commensurate with experience". We have actual content. Now we need to strip boilerplate: navigation, cookie, legal, EEO, duplicated lines, application instructions. Also remove the hashtag #eastpriority26, job type line? We need to keep job type (Contract) maybe as part of About the role? Could be included in a short paragraph. We must not repeat job title as heading. The job title is Claims Support Specialist. Not to be used as heading. We must not put Job ID/requisition numbers as headings. We need to preserve all substantive information: location, schedule, job type, pay, benefits, duties, requirements, why it's great, etc. We also need to preserve the description about TEKsystems? It's substantive about the employer. Could be included under a section "About the company". But we might incorporate it into a paragraph under "About the role" or "About the company". Since we have "About the role" heading, we could put the role description there, and also include a brief about the company maybe as a separate paragraph under same heading? But the heading is About the role, not About the company. Might be okay to add a short paragraph about the company after the role description within same section. However the instruction says use

for section headings (e.g. About the role, Responsibilities...). It doesn't forbid multiple paragraphs under a heading. Thus we can have:

About the role

Claims Support Specialist position ... (including location, schedule, job type, company description maybe).

But we also have separate schedule and pay sections. Might be better to keep schedule and pay separate. Let's outline: - About the role: includes brief overview of the role, location, job type, company description (TEKsystems). Could also include the "Why This Opportunity Stands Out" points as part of role overview? Might be better to keep them under Benefits. - Responsibilities: the "What You'll Do" list. - Requirements: the "What We're Looking For" list. - Pay: the pay range. - Benefits: includes the benefits list plus the "Why This Opportunity Stands Out" points (training, stable organization, culture, schedule, advancement, long-term potential). However schedule is already a separate section; we could still mention schedule in Benefits but better to keep schedule separate. - Schedule: Monday-Friday 8:00 AM - 4:30 PM. We must not duplicate content. If we put schedule in Benefits and also separate Schedule section, that's duplication. So schedule only in Schedule section. Thus Benefits section will include the benefits list (medical, dental, vision, etc.) plus the "Why This Opportunity Stands Out" points (great entry point, comprehensive training, stable growing org, family-oriented culture, opportunities for internal advancement, long-term career potential). Note that "Consistent Monday-Friday schedule" is schedule, we already have schedule section, so we omit that from Benefits to avoid duplication. Now we need to ensure we don't include filler like "commensurate with experience". Not present. Now we need to remove boilerplate: the lines about "Application Deadline", "Job Type & Location" maybe we already captured location and schedule elsewhere. The "Job Type & Location" line: "This is a Contract position based out of Rochester, NY." We'll incorporate location and job type in About the role or maybe a short paragraph. We also need to remove the "Application Deadline" line, "About TEKsystems" duplicated paragraphs, EEO statements, etc. We also need to remove the "Use of Artificial Intelligence (AI)" etc. Now let's craft HTML. We'll start with

About the role

Claims Support Specialist – Contract position located in Rochester, NY (100% on‑site). The role supports the claims process by serving as a point of contact for customers, handling calls, entering claim information, assisting with documentation, coordinating mail and meetings, and working closely with claims professionals to ensure timely service. TEKsystems is a leading provider of business and technology services, partnering with over 6,000 clients including 80% of the Fortune 500 across North America, Europe, and Asia.

That captures location, job type, role summary, company description. Now Responsibilities:

Responsibilities

  • Serve as a point of contact for customers, answering questions and providing support
  • Handle inbound and outbound phone calls with professionalism and empathy
  • Enter and update claim information within company systems
  • Assist with documentation, records management, and administrative support
  • Coordinate and distribute mail, schedule meetings, and support office operations
  • Work closely with claims professionals to ensure timely and accurate customer service
  • Help customers navigate the claims process and connect them with the right resources
Now Requirements (or Skills/Qualifications). We'll use

Requirements

(could also be Skills). We'll list the bullet points from "What We're Looking For".

Requirements

  • Strong customer service and communication skills
  • Positive attitude and willingness to learn
  • Ability to stay organized and manage multiple priorities
  • Comfortable working with computers and office applications
  • Dependable, professional, and eager to grow within an organization
  • Prior customer service experience is a plus, but entry‑level candidates are encouraged to apply
Now Pay:

Pay

The pay range for this position is $15.00 – $16.00 per hour.

Now Benefits:

Benefits

  • Medical, dental & vision coverage
  • Critical Illness, Accident, and Hospital insurance
  • 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
  • Life Insurance (Voluntary Life & AD&D for employee and dependents)
  • Short‑ and long‑term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, vacation or sick leave)
  • Great entry point into a corporate career path

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