Corporate Counsel, Servicing and Litigation

Key Responsibilities

• advise cross-functionally to ensure compliance with state and federal requirements relating to servicing and collections
• draft and review related policies and procedures
• track changes to applicable requirements
• monitor escalations to identify patterns and risks
• investigate, document and remediate systemic gaps
• manage arbitration agreements
• work with Product and Servicing teams to continuously improve products and user flows based on learnings
• optimize triage, investigation and resolution strategy across all types of escalations
• manage all contentious matters, with targeted support from outside counsel where appropriate
• streamline processes and forms
• advise on agreements with vendors, debt buyers, and other third parties involved in servicing and collections, including reviewing SLA requirements, ensuring chain-of-title documentation for debt sale programs, etc.
• draft and review notices and other communications relating to servicing and collections
• advise on hardship, deferral, re-age, and charge-off program compliance
• test and implement AI features to automate as many workflows as possible
• build AI agents and playbooks to support these workflows

Requirements

• J.D. from an accredited law school
• active bar membership (New York or California preferred)
• 8+ years of legal experience, with meaningful time at a top-tier law firm followed by in-house experience at a high-growth technology or fintech company
• demonstrated experience advising on servicing, collections, and litigation matters in consumer finance
• strong business judgment; ability to identify and escalate material legal risks and propose practical solutions to business partners
• experience with AI and building automated workflows
• highly organized with exceptional attention to detail and the ability to manage a high-volume, multi-workstream portfolio

Qualifications

• Can-do attitude and a willingness to jump in where needed; no job is too big or too small and some may not exactly fit in the four corners of this job description

Benefits

• Meaningful start-up equity
• 100% health, vision & dental primary coverage
• 75% health, vision & dental dependent coverage
• Catered lunches and dinners
• $250/month commuter benefit
• Parental leave
• Relocation assistance