Corporate Communications Manager - Quality

Job Summary

Lead the development, implementation, and measurement of internal communications programs for the Quality Department, including direct management of Communications Specialists in the U.S. and Asia. Accountable for implementing the communications strategy and associated channels to enable leadership to effectively communicate information and drive engagement throughout the organization.

Major Responsibilities

• Lead development of the Quality’s communications strategy and oversee tactical execution support with Quality Communications team members.
• Develop and execute communication plans and key message platforms around key processes, major change initiatives and more.
• Serve as an internal consultant and partner with division leaders to build strategic communication plans that drive employee engagement, shape culture and build connected employee communities.
• Work cross-functionally with leaders to align on goals, strategy and messaging.
• Accountable for the development of clear, targeted and concise communication deliverables that drive employee engagement.
• Translate complex company initiatives/programs into easy-to-understand messaging, both visually and verbally.
• Manage end-to-end execution of communications, including assessment, writing, review, and publishing ranging in size, impact, delivery vehicle, and turnaround time.
• Oversee delivery of and adherence to communication policies including the formulation and development, distribution, evaluation, and updating of communication strategies and programs.
• Oversee the development of standard communication templates that can be leveraged and tailored at multiple levels, ensuring simplicity and consistency across the organization.
• Ensure proper instruction is provided to others how to develop and deliver content in alignment with strategy.
• Oversee content delivery through a variety of medium including, but not limited to newsletters, digital signs, video, bulletins, posters and more.
• Accountable for accurate and accessible centralized communication site via designated sites and platforms.
• Lead or serve as key advisor for strategic change management and change communication strategies and assignments.

Management Responsibilities

• Typically oversees professional employees/teams
• Day-to-day operations of a group of employees
• May have limited budgetary responsibility and usually contributes to budgetary impact
• Interpret and execute policies for departments/projects; develop, recommend and implement new policies or modifications to existing policies
• Provide general guidelines and parameters for staff functioning
• Hire staff, recommend pay increases, perform performance reviews, train and develop staff, estimate personnel needs, assign work, meet completion dates, interpret and ensure consistent application of organizational policies

Minimum Job Requirements

• Educational background: Bachelor’s degree in Journalism, Communications, Public Relations or related field.
• Work experience: At least 5 years of experience in communications and/or marketing roles to include supporting internal communication programs. Extensive experience writing for varied formats (long-form, short-form), mediums (social media, web, video) and audiences.

Preferred Job Requirements

• Work experience: Executive communications experience supporting corporate functions within a global organization.
• Experience: Contributing to the design and execution of leadership narratives and supporting content strategies for socially driven channels.
• Experience: At least 1-2 years’ experience in people leadership.