Corporate Claims Manager

Key Responsibilities

• Lead local post-accident investigations.
• Oversee third-party claims administrator (TPA) to ensure proper claim handling strategies are being adhered to and service instructions followed.
• Review and approve reserve change or payment requests based on necessity and appropriateness; make settlement recommendations.
• Communicate timely financial impacts of claims-related expenses to local leadership and the Executive Leadership Team (ELT).
• Manage local counsel retained to defend GMS and subsidiaries involved in lawsuits.
• Represent the company in cases involving mediation, arbitration, and trial.
• Collaborate with primary, umbrella and excess insurance carrier(s) on settlements that may go above our deductible.
• Participate in quarterly large-claim reviews for the executive leadership team, providing strategic insights and recommendations.
• Partner with internal safety professionals to identify subsidiaries, divisions, or locations that may require additional training or intervention.
• Assist in producing a quarterly Litigation Report for communication of claim status.
• Manage vendor relationships with key partners to drive positive outcomes within the claims process (i.e. private investigators, nurse case management, reconstructionists, trial experts, etc.).

Data Management and Analysis

• Ensure data is transmitted timely and accurately between TPA, Risk Management Information Systems, internal partners and actuaries.
• Under a large deductible program, collaborate with Accounting & Finance for proper allocation of claim costs down to the yard level.
• Assist Analysts with producing meaningful metrics to measure risk management performance across the company.
• Address inquiries from the field pertaining claim status or financial information.

Manager/Direct Reports

• GMS Division – Director, Risk / N/A

Physical Requirements

• Must be able to remain in a stationary position in an office environment 80% of the time.
• Frequent movement about inside the office to access files, office machinery, etc.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Working Conditions

• Working in an office environment majority of the time.