Corporate Card Manager

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, DocuSign unleashes business-critical data that is trapped inside of documents, connecting it to business systems of record to save time, money, and opportunity.

About the role

The Corporate Card Manager is responsible for overseeing a global corporate card program, ensuring operational excellence, financial accuracy, and a seamless cardholder experience across multiple regions. This role requires managing a complex global program coordinating across multiple time zones and working with several banking platforms. The ideal candidate is highly analytical, detail-oriented, and comfortable balancing day-to-day operational responsibilities with strategic program management. You will play a critical role in our Finance Shared Services team, acting as the subject matter expert for card programs and T&E technology. This position is an individual contributor role reporting to the Senior Manager, Travel & Expense.

This role is designated as Remote: the employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Responsibilities

• Architect and manage a global corporate card program across multiple regions and banking platforms
• Partner with banking institutions, procurement, and executive leadership to ensure program efficiency, scalability, and compliance
• Monitor banking platforms daily to ensure uptime, timely payments, and proactive resolution of cardholder issues before they impact the business
• Oversee end-to-end month-end Global card reconciliation, investigating discrepancies and maintaining "audit-ready" documentation at all times
• Develop and maintain dashboards that provide leadership with visibility into compliance, spend trends, and operational KPIs
• Perform deep-dive data analysis to identify risks and recommend cost-saving opportunities for policy & process enhancements
• Monitor banking platforms to confirm payments are posted accurately and on time
• Coach and mentor a small, high-performing team, fostering a culture of accountability and continuous improvement
• Serve as the internal voice for T&E policies, facilitating training and creating resources that empower employees to navigate the system effectively
• Collaborate with Accounting, Finance, and IT to integrate systems and streamline expense workflows for continuous improvement
• Manage competing priorities effectively while influencing stakeholders across multiple functions and leadership levels
• Lead meetings with banking partners, finance teams, procurement, accounting, and executive leadership
• Collaborate with internal departments to improve policies, processes, and user experience

Requirements

• 8+ years of experience managing a mid- to large-scale global Travel & Expense (T&E) card program and administering multiple banking platforms
• Experience in manual account reconciliations, complex financial analysis, and month-end close support
• Advanced Microsoft Excel skills (Pivot tables, X/Vlookup, complex formulas, and macro-based automation) to support strong analytical and problem-solving skills
• Experience managing/mentoring a team and influencing stakeholders across different levels of an organization
• Experience with corporate card compliance, financial controls, and audit requirements

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (preferred)
• Hands-on experience with SAP Concur and Oracle Fusion/ERP systems (preferred)
• Experience implementing RPA (Robotic Process Automation) or other automation tools to improve reconciliation efficiency (preferred)
• Exceptional communication, the ability to prioritize competing demands independently, and a solutions-oriented mindset

Pay

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:

• California: $118,000.00 - $183,050.00 base salary
• Illinois, Colorado, Massachusetts, and Minnesota: $111,900.00 - $153,900.00 base salary
• Washington, Maryland, New Jersey, and New York (including NYC metro area): $111,900.00 - $162,250.00 base salary
• Washington DC: $118,000.00 - $162,250.00 base salary
• Ohio: $98,700.00 - $135,750.00 base salary

This role is also eligible for the following bonus:

• Sales personnel: variable incentive pay dependent on achievement of pre-established sales goals
• Non-Sales roles: company bonus plan, calculated as a percentage of eligible wages and dependent on company performance

This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption, or foster care placement
• Full Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses, and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.