Corporate Audio Visual Technician

Position Summary

We are seeking an experienced AV Technician to support the daily audiovisual technology needs of our organization. This role is responsible for delivering high-quality end-user support, assisting with the installation and configuration of AV equipment, performing break/fix maintenance, and providing operational support for internal meetings and events. The ideal candidate is service-oriented, technically proficient, and capable of thriving in a fast-paced corporate environment.

Key Responsibilities

• Provide first-line support for audiovisual systems, meeting room technology, and related end-user issues
• Troubleshoot and resolve AV hardware, software, and connectivity issues in a timely manner
• Assist with the installation, setup, configuration, and testing of AV equipment and systems
• Ensure meeting rooms and AV spaces remain organized, functional, and ready for use
• Perform routine break/fix maintenance and basic repairs on AV devices and infrastructure
• Support internal meetings, presentations, and company events by preparing, operating, and monitoring AV equipment as needed
• Conduct pre-event room checks to ensure all technology is functioning properly and rooms are fully prepared
• Respond to service requests promptly and professionally, ensuring a high level of customer satisfaction
• Escalate complex technical issues to senior AV staff, IT teams, or external vendors when appropriate
• Maintain inventory of AV equipment, accessories, and spare parts
• Document support procedures, service activity, and equipment status accurately
• Adhere to company safety standards, operational procedures, and technical best practices

Qualifications

• High school diploma or equivalent required; technical certification or associate degree preferred
• 3–5 years of experience in AV support, IT support, event technology, or a related field
• Solid knowledge of audiovisual systems, including displays, projectors, microphones, speakers, video conferencing platforms, and control systems
• Experience supporting conference rooms, training rooms, or corporate event spaces
• Familiarity with platforms such as Microsoft Teams, Zoom, and Webex
• Basic understanding of signal flow, structured cabling, and AV rack equipment
• Experience troubleshooting cabling, connectivity, and device compatibility issues
• Ability to quickly learn and support new technologies and tools
• Strong customer service, interpersonal, and communication skills
• Strong organizational skills and attention to detail
• Ability to lift and move AV equipment, including video displays and related hardware, up to 50 pounds, with or without reasonable accommodation
• Flexibility to support occasional early morning, evening, or special event schedules

Preferred Qualifications

• Experience using ticketing systems or service management tools
• AVIXA CTS or CTS-I certification
• Relevant manufacturer training and certifications

Work Environment

• Primarily an in-house, on-site role within a corporate office environment
• Regular interaction with employees, presenters, vendors, and event stakeholders
• Requires movement between meeting rooms, offices, and event spaces throughout the day
• Occasional travel to other office locations may be required

About the Role

The Corporate Audio Visual Technician supports the daily audiovisual technology needs of OdysseyRe, a global reinsurance company. This role requires a combination of technical expertise and customer service skills to ensure that all AV equipment is functioning properly and that meeting rooms and event spaces are ready for use.