Corporate Actions Client Support Associate Director

The Role

At DTCC, we are dedicated to innovation in the financial markets and fostering a diverse and inclusive workplace. We are seeking a skilled and driven individual to join our Asset Servicing Operations team.

Responsibilities

• Support DTC Asset Services clients by providing responsive, high-quality inquiry support across multiple channels, including telephone, Salesforce and the MyDTCC web portal.
• Partner closely with Operations teams, agents and internal stakeholders to ensure issues are researched thoroughly, resolved accurately and tracked through to completion.
• Act as a central point of coordination for Asset Services escalations, supporting effective issue identification, case management and communication with clients and relationship managers.
• Drive continuous improvement, identifying opportunities to optimize processes, enhance client outcomes and improve operational efficiency through effective use of data, automation and emerging AI-enabled tools.
• Oversee performance management by developing, and coaching team.
• Build and maintain strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction.
• Takes a lead role on department projects and initiatives.
• Implements short- and medium-term strategy and ensures execution of divisional goals at a department level.
• Oversees development of training plans and delivery to meet staff development targets.
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Qualifications

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Benefits

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Pay and Schedule

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).