Corp Concierge Security Officer

Purpose

The Corporate Concierge Security Officer (CCSO) plays a crucial role in maintaining a safe, secure, and welcoming environment for employees, customers, program participants, and visitors at Goodwill Industries of Kentucky.

Essential Job Functions

• Patrol & Physical Security
• Conduct regular, documented patrols (primarily on foot) of assigned areas to deter criminal activity and identify safety or security risks.
• Inspect buildings, grounds, doors, and secured areas for signs of forced entry, vandalism, fire hazards, or unsafe conditions.
• Maintain situational awareness and respond to irregularities with calm, sound judgment.
• Access Control & Visitor Management
• Monitor and control access points to ensure only authorized individuals enter secured areas.
• Verify identification, issue visitor badges, and enforce access control procedures.
• Address unauthorized access in a calm, respectful, and professional manner, escalating concerns when necessary.
• Surveillance & Technology Monitoring
• Monitor CCTV systems, alarms, and other electronic security systems to detect suspicious or unsafe activity.
• Respond appropriately to alarms and system alerts in accordance with established procedures.
• Report equipment issues or system malfunctions promptly.
• Incident & Emergency Response
• Respond promptly and professionally to security incidents, emergencies, and safety concerns.
• Afford appropriate action, and coordinate with internal stakeholders and external responders (law enforcement, fire, EMS) as needed.
• Apply CARE-based decision-making to manage incidents, reduce escalation, and support safe resolution.
• Afford assistance with evacuations, lockdowns, and other emergency procedures when required.
• Reporting & Documentation
• Accurately document incidents, observations, and daily activities in written reports.
• Prepare clear, timely, and objective incident reports suitable for leadership review.
• Maintain confidentiality, professionalism, and factual accuracy in all documentation.
• Customer Service & Professional Presence
• Interact with employees, customers, program participants, and visitors in a courteous, respectful, and service-oriented manner.
• Provide assistance, directions, and information while maintaining security awareness.
• Use CARE-based communication techniques to de-escalate situations when possible and foster positive, respectful interactions.
• Safety & Loss Prevention
• Conduct routine safety checks of doors, windows, and equipment.
• Identify and report hazards, maintenance issues, or unsafe behaviors.
• Actively deter theft, vandalism, and policy violations through visible presence, awareness, and appropriate engagement.
• Security Equipment & Tools
• Operate assigned security equipment, including radios, access control systems, cameras, and other tools.
• Use equipment safely, responsibly, and in accordance with training and policy.
• Maintain accountability for issued equipment.
• Medical & Welfare Response
• Provide basic first aid, CPR, or emergency assistance within the scope of training until advanced medical care arrives.
• Respond with calm, compassion, and professionalism during medical or welfare-related incidents.
• Policy, Legal & Ethical Compliance
• Enforce Goodwill security policies, procedures, and site-specific post orders consistently and fairly.
• Remain knowledgeable of applicable laws, regulations, and industry best practices related to security operations.
• Perform all duties with integrity, respect, and adherence to CARE-based standards of conduct.
• Other Duties
• Perform other related duties as assigned to support safety, security, and organizational operations.

Benefits

• 403(b) Plan
• Company 403(b) Matching Contributions
• Tuition Reimbursement
• Medical, Prescription, Dental & Vision Insurance
• Generous Vacation Time & 8 Paid Holidays
• Short and Long-Term Disability Insurance
• Life, Dependent Life and AD&D Insurance
• Voluntary Term Life Insurance