Core Night Processor

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. We are dedicated to building relationships, contributing to our communities, and embracing boldness.

About the role

We are looking for someone to provide quality support to internal RCB Bank employees by offering tier one coverage for the Information Technology telephone help desk. This role involves multi-tasking multiple problems, isolating individual issues, and collaborating with internal system operations, application development, and vendors to resolve problems. You will respond to inquiries and resolve issues related to voice response systems, computer hardware/software, DVRs, printers, scanners, and core business applications. Ownership of issues from initiation through resolution is expected, using the escalation process when necessary.

Responsibilities

• Complete the End of Day (EOD) processing.
• Create and update procedure manuals and documentation for all activities.
• Assist with the administration of branch and departmental software applications, patches, anti-virus updates, and software updates.
• Analyze recurring problems and communicate trends and inconsistencies to management.
• Troubleshoot network access problems and support the Vertex application.
• Monitor system error messages and assist with website administration.
• Post messages and images on the SharePoint site and assist with SharePoint site administration.
• Assist the administrator with security profiles for the network (Active Directory), Outlook, AS400/JHA system, and physical security of the data center.
• Provide application and/or technical solutions to business problems to meet customer/business unit needs.

Requirements

• High school diploma or GED.
• Strong commitment to providing superior customer service and teamwork.
• Knowledge of hardware and software utilized within a multi-location environment.
• Knowledge of networks, servers, PCs, printers, Windows operating systems, Microsoft 365 Suite, MS Edge, and voice systems.
• General understanding of gateways, routers, switches, and AS 400 operations.
• Desire to be involved in the community.

Qualifications

• A minimum of two (2) years of IT experience (preferred).
• Previous IT experience in a banking environment (preferred).
• Associate’s degree in Computer Science (preferred).

Working Conditions

This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer, and other office equipment. Individuals in this role are typically seated at their personal desk for most of the day. The role requires:

• Ability to perform job functions with general supervision.
• Effective teamwork and independent work capabilities.
• Ability to work harmoniously with diverse personalities of co-workers, staff, and customers.
• Regular and reliable attendance.
• Ability to work varying hours.

Schedule

Monday through Friday, 1:00 PM – 10:00 PM, located onsite at a branch location.

Benefits

RCB Bank offers a wide variety of competitive benefit programs (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP