Core Bench-Traveling Release of Information Specialist II

Duties & Responsibilities

• Process medical ROI requests in a timely and efficient manner
• Process requests utilizing Verisma software applications
• Travel to client locations for coverage, as needed
• Support the resolution of HIPAA-related release issues
• Organize records and documents to complete the ROI process
• Read and interpret medical records, forms, and authorizations
• Maintain high standards of production, efficiency, and accuracy meeting company standards and performance metrics
• Prioritize workload effectively and work independently while meeting productivity goals
• Provide exemplary customer service in person, on the phone and via email, depending on location requirements
• Achieve a solid understanding of client-specific expectations across multiple accounts while ensuring compliance with HIPAA, HITECH, state regulations, and company policies
• Utilize Verisma’s reference materials and compliance guidelines to maintain confidentiality and accuracy in all tasks
• Assist with training and mentoring new associates, as needed, ensuring knowledge transfer and consistency in processes
• Interact with customers and co-workers in a professional and friendly manner onsite and remotely
• Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained
• Attend training sessions, as required
• Perform other duties, as assigned, to ensure effective operation of the department and the Company

Qualifications

• High school diploma or GED equivalent, required; some college preferred
• RHIT certification, preferred
• At least 4 years of experience within healthcare setting and medical records
• Must be able to maintain all necessary background checks, drug screenings, health screenings and access requirements to serve on the Bench
• Clean driving record with valid insurance
• Experience with clerical and general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks
• Knowledge of HIPAA and state regulations related to the release of Protected Health Information, required
• Ability to work independently and be detail oriented