Core Application Administrator

Responsibilities

• Maintain ongoing administration of the Jack Henry Silverlake core application and other ancillary Jack Henry applications.
• Work closely with software vendors to ensure the reliability and integrity of the bank's core processing environment.
• Monitor the health of the Jack Henry Core application.
• Function as the technical liaison with Jack Henry Associates (JHA) regarding maintenance, including core application purge processing, releases, fixes, monitoring JH updates, and troubleshooting.
• Develop and implement effective escalation procedures for resolution of core software issues.
• Track outstanding issues with vendors and conduct appropriate follow-up to ensure issues are resolved in a timely manner.
• Coordinate with vendors, IT System Administration, and application personnel to install and test releases, patches, and upgrades in a timely and accurate manner.
• Work with vendor and bank application personnel to implement new product installations and upgrades that interface with the core system.
• Work with vendor and department representatives on data mapping or mining of the core application.
• Work with the designated night processing personnel to develop and maintain procedures and policies for proper execution of the night jobs associated with the JHA systems.
• Monitor daily logs of key events regarding nightly processing to ensure that night processing is timely and complete.
• Work with identified resources to ensure cross coverage exists in their absence.
• Function as the security administrator for the JHA environment.
• Work with the Department Manager, Manager of Tech Support, and Information Security in the development and maintenance of policies and procedures regarding security of the JHA environment.
• Coordinate bank-wide Change Management testing for releases and maintain appropriate documentation for testing.
• Manage and complete form promotion through turnover and maintain required documentation.
• Perform Year End Processing in test and production environments, including Year End tax submission.
• Report to management on performance, responsiveness, and outstanding issues regarding the core application environment on a regular basis.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Qualifications

• Associate Degree in Computer Science, Information Systems, or related field or equivalent experience.
• Extensive experience with Jack Henry applications.