Copy Of QA Supervisor

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private-label solutions across retail, foodservice, and e-commerce channels. Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience through industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain. Our brand portfolio includes Victor Allen's, Dutch Bros beverages, and Nurri, our better-for-you protein beverage line.

About the role

The Quality Assurance Supervisor is responsible for the daily execution of all food safety and quality processes ensuring they meet company, customer, industry quality certification, and regulatory requirements. This position is also accountable for managing the lab team and day-to-day activities within the quality function to ensure product quality and food safety.

Responsibilities

• Own communication within the quality area and across functions, serving as a contact and reliable resource for employee and team needs, including timely follow-up to questions, concerns, and ideas.
• Engage employees through regular team meetings, process improvement discussions, follow-up on suggestions, and consistent communication while modeling a positive, resilient, and results-oriented approach.
• Ensure employees know their opinions count and foster an environment where they feel valued.
• Set clear expectations and provide effective formal and informal employee coaching, performance management, and development.
• Provide recognition and praise to encourage positive work behaviors and focus.
• Utilize performance metrics to improve efficiency and continually assess team effectiveness needs, seeking resources to assist in team development.
• Review product on hold daily to determine disposition.
• Manage area-specific production process improvement activities, including identifying and communicating opportunity areas, meeting daily quality goals, and executing planned improvements.
• Participate in the production and people scheduling process, adjusting as needed to support operational needs.