Copy of Global Operations Specialist II

About the role

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. As a seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm.

By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others. In our remote-first culture, we value trust, flexibility, outcomes, and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront.

Responsibilities

• Manage escalated orders, high-risk verifications, and complex exception cases
• Serve as a point of contact for sensitive client and internal communications
• Balance SLA performance expectations with heightened focus on quality and compliance standards
• Apply advanced knowledge of verification processes, FCRA requirements, and quality controls
• Conduct targeted quality reviews and support remediation planning
• Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership
• Reinforce accountability and consistency across distributed and international operational teams
• Provide guidance and informal coaching to frontline Operations Specialists
• Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
• Maintain and enhance standard operating procedures to improve clarity and operational consistency
• Analyze operational data to recommend workflow enhancements and error reduction strategies
• Additional duties as assigned

Requirements

• 2–4+ years of experience in background screening or compliance-driven operations
• Bachelor’s degree preferred or equivalent combination of education and experience
• Strong analytical skills and sound professional judgment in complex or escalated cases
• Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
• Experience handling escalations and sensitive client communications
• Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately
• PBSA Certification preferred
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection (cable or fiber preferred, at least 75mbps download/10mbps upload)

Skills

This role is for you if you are calm and decisive under pressure, take ownership of outcomes, and hold yourself to high quality standards. You are comfortable navigating ambiguity, balancing speed with compliance, and identifying root causes behind operational gaps. You influence others through credibility and consistency, and you take pride in strengthening accountability, operational stability, and process excellence.

Benefits

• Paid healthcare and life insurance premiums
• Low-cost dental and vision insurance
• Company-paid basic life insurance and Short-Term Disability policy
• Employee assistance program
• 401(k) matching up to 4%
• Time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities
• Searching for Stars Employee Referral Program
• Learning and development opportunities