Global Operations Specialist II

What You'll Do

• Manage escalated orders, high-risk verifications, and complex exception cases
• Serve as a point of contact for sensitive client and internal communications
• Balance SLA performance expectations with heightened focus on quality and compliance standards
• Apply advanced knowledge of verification processes, FCRA requirements, and quality controls
• Conduct targeted quality reviews and support remediation planning
• Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership
• Reinforce accountability and consistency across distributed and international operational teams
• Provide guidance and informal coaching to frontline Operations Specialists
• Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
• Maintain and enhance standard operating procedures to improve clarity and operational consistency
• Analyze operational data to recommend workflow enhancements and error reduction strategies

What You'll Need

• 2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent combination of education and experience
• Strong analytical skills and sound professional judgment in complex or escalated cases
• Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
• Experience handling escalations and sensitive client communications
• Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately
• PBSA Certification preferred
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection

Who You Are

This role is for you if you are calm and decisive under pressure, take ownership of outcomes, and hold yourself to high quality standards. You are comfortable navigating ambiguity, balancing speed with compliance, and identifying root causes behind operational gaps. You influence others through credibility and consistency, and you take pride in strengthening accountability, operational stability, and process excellence.

Compensation & Benefits

• The base salary range for this position is $45,000 - $55,000 annually, depending on experience, skills, and qualifications.
• Actual compensation will be determined based on the candidate’s experience, skills, and qualifications in relation to the requirements of the role.

About the Role

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm.

Why ClearStar Needs You

ClearStar is looking for an experienced Operations Specialist II to support complex background screening operations, escalated case management, and compliance-focused workflows. This role is critical to ensuring accuracy, quality, and consistency across our global operations teams while helping deliver a strong client experience.