Copy of Front Desk Representative - Hono Koa

Role

To provide efficient guest registration in and out of the resort while displaying superior hospitality and customer service.

Responsibilities

• Provide a superb customer and professional service regardless of guest demeanor, with company service standards.
• Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
• Input all guest information on account correctly during registration.
• Assign rooms to account according to company process.
• Issue and control guest room keys to account properly.
• Effectively handle and fulfill guest requests.
• Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
• Accurate cash and payment handling skills, inputted correctly on guest folios.
• Balanced each shift.
• Post all required transactions to guest accounts.
• Efficiently check guests in and out of the resort.
• Maintain a flexible work schedule based on business needs.
• Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
• Must be able to understand and use the telephone system.
• Must be able to take reservations for owners/guests and input into resort system.
• Perform all other job requests as assigned by management.

Requirements

• High school or equivalent education required.
• Prior front desk or hotel guest service experience strongly preferred.
• 1-2 years prior customer service experience required.
• Extensive experience with computers and telephones.
• Prior experience handling cash and payment software preferred.
• Professional appearance that is clean, natural, polished, and professional.
• Effective communication skills and proficient oral and written English language skills.
• Excellent computer skills.

Work Posture Requirements

• Sitting: Rarely
• Standing: Constantly
• Walking: Constantly
• Climbing (stairs): Rarely
• Climbing (ladder): Rarely
• Twisting: Frequently
• Reaching: Frequently
• Carrying:
  • Items Carried: Paper, mail, packages, etc.
  • Distance: 30ft.
  • Times Per Day: Frequently
  • Maximum Weight: 50 LBS
• Moving/Lifting:
  • Items Moved/Lifted: paper, mail, packages, etc.
  • Times Per Day: Frequently
  • Maximum Weight: 50 LBS
  • Floor: Frequently
  • Knee: Frequently
  • Waist: Frequently
  • Chest: Frequently
  • Overhead: Rarely
• Push/Pull:
  • Item Name: Furniture
  • Frequency: Rarely
  • Item Name: Shampooer
  • Frequency: Rarely
  • Item Name: Vacuum
  • Frequency: Rarely
  • Item Name: Utility Cart
  • Frequency: Rarely

Environmental Conditions

• Inside/Outside: Yes
• Hot/Cold Temperatures: Yes
• Wet: Yes
• Noise: Yes
• Power Equipment: No
• Traffic Hazards: Yes
• Chemical Hazards: No
• Heights: Yes
• Dust: Yes
• Close Quarters: Yes
• Fumes/Odors: No

EEO/Drug Free Workplace

Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team.

Salary Description

$22.00