Copy of DME Intake Coordinator

About the role

At Unifi Healthcare, we are reimagining what healthcare can be—accessible, compassionate, and truly patient-centered. Our mission is to deliver a seamless, personalized experience that empowers individuals and supports them through their healthcare journey, helping people live longer, safer lives in the comfort of their own homes. We are seeking a friendly, outgoing Operations Coordinator who shares our values to provide essential support to our patients while ensuring the seamless execution of business operations.

Schedule

30–40 hours per week, flexible daytime working hours between 6 am–5 pm, Monday through Friday. Hours may be reduced if work is completed and no additional help is needed.

Responsibilities

• Order Management: Handle inbound/outbound calls, create, process, and track patient orders, including backorders, cancellations, damages, and lost orders.
• Assist team members with tasks such as contacting patients, obtaining documentation from healthcare providers, and distributing informational materials.
• Cross-Department Collaboration: Coordinate with internal teams such as Authorizations and Fulfillment to facilitate efficient workflow and support ongoing goals.
• Delivery Coordination: Support the Fulfillment Manager with order assignments, patient deliveries, service requests, and packaging/shipping orders from inventory when necessary.
• Inventory Management: Assist the Fulfillment Manager in monitoring stock levels, conducting physical inventory counts, and placing restocking orders.
• Data Entry: Enter and update patient records in Brightree, manage order templates, and upload documentation into Brightree or OneDrive.
• Specialized Tasks and Projects: Oversee and execute assignments requiring advanced knowledge and experience while ensuring alignment with organizational objectives.

Qualifications

• Previous experience in data entry, purchasing, or a similar role, preferably in a Durable Medical Equipment (DME) office or other medical environment.
• Proficiency with Microsoft Office and familiarity with Brightree DME database or similar software.
• Excellent interpersonal, communication, and customer service skills, with strong phone etiquette.
• Strong organizational skills, attention to detail, and ability to multitask, adapt, and prioritize duties.
• Self-motivated with the ability to identify and complete tasks independently with minimal supervision.