Copy of DME Intake Coordinator

About the role

At Unifi Healthcare, we are reimagining what healthcare can be—accessible, compassionate, and truly patient-centered. Our mission is to deliver a seamless, personalized experience that empowers individuals and supports them through their healthcare journey, helping people live longer, safer lives in the comfort of their own homes. We are seeking a friendly, outgoing Operations Coordinator who shares our values to provide essential support to our patients while ensuring the seamless execution of business operations.

Responsibilities

• Order Management: Handle inbound/outbound calls, create, process, and track patient orders, including backorders, cancellations, damages, and lost orders.
• Assist team members with tasks such as contacting patients, obtaining documentation from healthcare providers, and distributing informational materials.
• Cross-Department Collaboration: Coordinate with internal teams like Authorizations and Fulfillment to facilitate efficient workflow and support ongoing goals.
• Delivery Coordination: Support the Fulfillment Manager with order assignments, patient deliveries, service requests, and packaging/shipping orders from inventory when necessary.
• Inventory Management: Assist in monitoring stock levels, conducting physical inventory counts, and placing restocking orders.
• Data Entry: Enter and update patient records in Brightree, manage order templates, and upload documentation into Brightree or OneDrive.
• Specialized Tasks and Projects: Oversee and execute assignments requiring advanced knowledge, experience, and methodical implementation while aligning with organizational objectives.

Qualifications

• Previous experience in data entry, purchasing, or a similar role in a Durable Medical Equipment (DME) office or medical environment is highly desired.
• Proficiency with Microsoft Office and familiarity with Brightree DME database or similar software.
• Excellent interpersonal, communication, and customer service skills, with strong phone etiquette.
• Strong organizational skills, attention to detail, and ability to multitask, adapt, and prioritize duties.
• Self-motivated with the ability to identify and complete tasks independently with minimal supervision.

Skills

• Exceptional organizational and problem-solving abilities.
• Collaborative mindset with effective cross-departmental communication.
• Experience with DME is preferred.

Schedule

30–40 hours per week, flexible daytime hours between 6 AM–5 PM, Monday through Friday. Hours may be reduced if work is completed and no additional support is needed.