Copy of Customer Business Manager

About the role

Naterra International, Inc. is a high-growth US sales and marketing company specializing in beauty, baby care, and personal care products. We are committed to manufacturing personal care products of the highest quality that promote better living. Our core values are Candor, Teamwork, and Innovation. We are looking for a Customer Business Manager to support accounts within our portfolio and drive new business development. In this role, you will own and influence relationships with top retailers like Walmart, Target, Ulta, and Amazon while supporting the National Account Manager.

Responsibilities

• Build partnerships and facilitate a superior customer experience by ensuring alignment and execution against mutually agreed-upon goals and business plans for Naterra, retail partners, and broker/distributors.
• Understand multiple retailer go-to-market strategies and adapt solutions as required.
• Provide ongoing tracking, analysis, and measurement of business trends and growth opportunities.
• Resolve customer service issues and build strong relationships.
• Manage and deliver against P&L targets to ensure financial objectives are achieved.
• Support the execution of strategic planning through collaboration with buying teams.
• Forecast shipment and consumption patterns aligned to Naterra’s fiscal year planning calendar.
• Manage and analyze trade funds to efficiently drive the business.
• Support promotional strategy to maximize sales opportunities.
• Provide sales and analytical support for line reviews.
• Prepare and deliver quarterly business reviews internally and with retail customers.
• Collaborate cross-functionally with internal teams such as Product Development, Marketing, and other partners to create tailored solutions that meet customer needs and drive growth.

Requirements

• 3-5 years of experience in the Consumer Packaged Goods (CPG) industry in Sales, Category Management, or Customer/Account Management.
• Bachelor’s Degree.
• Analytic experience and curiosity for the business.
• Strong problem-solving capabilities and a track record of finding solutions to complex problems.
• Knowledge and general understanding of the CPG industry.
• Experience working within a P&L scorecard and tracking trade spend/expenses.
• Proven customer management experience, including responsibility for customer strategy and execution.
• Excellent knowledge of sales analysis and metrics, including retailer-specific POS systems and syndicated data sources like Nielsen, IRI, Circana, Numerator, or Tableau.
• Critical thinking skills to piece together data analysis and create a relatable sales story for specific retailers.
• Strong communication and presentation skills with the ability to deliver a cohesive, fact-based sales story.