Copy of Client Relations Executive - Eurofins Built Environment Testing - Pacific Northwest

About the role

Eurofins Built Environment Testing is seeking a Client Relations Executive in the Pacific Northwest. Candidate can be located in Seattle, WA or Portland OR.

Responsibilities

• Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations.
• Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team
• Manage and provide timely responses to client inquires and ensure resolution of issues or complaints related to the management of projects and status of work in progress.
• Responsible for maintaining clients’ accounts with up-to-date account preference information.
• Work closely with Laboratory Support to ensure proper receipt and login of samples.
• Have the ability to answer common technical questions, facilitate problem resolution, and coordinate technical details with the laboratory staff.
• Develop strong business relationships and familiarity with clients to further enhance client service and sales.
• Ensure that clients receive the proper sampling supplies by coordinating requests for products.
• Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention

Qualifications

• BS degree in Biology or related science REQUIRED
• Experience: 2-5 years minimum Customer Service preferred
• Experience working in the Indoor Air Quality field is preferred
• Familiarity with a laboratory setting is preferred
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
• Travel within California and to Arizona will be required during training

Additional Skills

• Excellent written and verbal communication skills
• Computer literate (Office suite, Adobe PDF)
• Prioritization and on-time execution of tasks
• Problem-solving and solution orientation
• Demonstrated ability to sell solutions as a result of active listening
• Strong interpersonal skills (people, social, emotional intelligence)
• Team player who can self-motivate
• Performs well under pressure; thrives in fast-paced environment