Copy of Assistant Operations Manager

About the Role

The Assistant Operations Manager supports daily operations at Seattle-Tacoma International Airport (STAC), supervising shift supervisors and frontline staff across Premium and DO/EXIT service areas. This role ensures efficient operations, compliance with airport safety standards, and consistent service delivery. The position is currently scheduled from 10 AM – 6 PM, including leadership responsibilities and providing operational coverage during the absence of the Operations Manager.

Responsibilities

• Oversee daily operational coverage and staffing assignments.
• Monitor call-outs and coordinate staffing adjustments with supervisors.
• Conduct shift briefings and ensure accurate reporting and operational documentation.
• Supervise shift supervisors and frontline staff, providing direction and accountability.
• Maintain an active floor presence to support staff and resolve operational or guest service issues.
• Support employee onboarding, training, and ongoing safety and compliance programs.
• Participate in performance management, including feedback and corrective action when required.
• Ensure compliance with company policies, airport regulations, and service standards.
• Assist with quality assurance initiatives and emergency preparedness.

Qualifications

• Minimum of 2 years of leadership experience in operations, hospitality, aviation, or a similar service environment.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and lead teams in a fast-paced operational environment.
• Strong judgment and analytical skills.
• Proficiency in English (spoken and written).
• Ability to stand or walk for extended periods and occasionally lift up to 50 pounds.
• Must be able to pass a background check to obtain and maintain an Airport Security Badge.

Pay

This is a full-time hourly position with a pay range of $30-$35 per hour.

Location: Seattle-Tacoma International Airport
Reports To: Contract General Manager