Copilot Studio Lead

About the role

The successful candidate will support and train users, build and manage custom Copilot Agents, integrate data and services via connectors, and act as a subject matter expert for MS Copilot Studio and client standards and practices around AI usage. They will also build effective relationships with AI Advocates and users to assist them in adoption and usage.

Responsibilities

• Copilot Studio & Agent Builder:
  • Design, build, and maintain Copilot agents using Copilot Studio.
  • Optimize agents with advanced prompting techniques for accuracy, context, and productivity.
  • Develop integrations with MS connectors and external systems.
• Platform & Governance expert:
  • Act as the internal authority for Copilot, ensuring compliance, governance, and best practices.
  • Administer, monitor, and optimize platform performance.
  • Maintain documentation and standards for Copilot usage.
• Support & Operations:
  • Provide L1 support for Copilot-related issues.
  • Troubleshoot technical challenges users are experiencing.
  • Monitor adoption, performance, and usage; produce actionable insights and reports.
  • Partner with business leaders and AI Advocates to scale adoption.
• Enablement & Training:
  • Deliver training and enablement sessions to empower users in Copilot adoption.
  • Lead the user-led community "Copilot Studio Builders Exchange."
  • Act as an evangelist for Copilot and AI productivity tools, sharing best practices.
  • Support communication campaigns to drive engagement and adoption.

Qualifications

• Technical Expertise: Strong knowledge of MS 365, Copilot Studio, Power Platform, Power Apps, Dataverse and connectors.
• Prompt Engineering: Expertise is designing effective prompts for Copilot Agents.
• Problem Solving: Ability to diagnose issues and design scalable and effective solutions.
• Integration Skills: Familiarity with APIs, Connectors, and enterprise data sources.
• Analytical Skills: Ability to define, collect, and interpret usage data and present insights to leadership of all levels.
• Business Acumen: Experience translating business needs into use cases. Ability to guide users to the correct tool to use to solve for their use case.
• Leadership & Ownership: Ability to act independently and as a team. Serves as a Copilot Studio Adoption Leader.
• Excel Power User skill set to include VBA/Macros, Power Queries, Power Pivot, and data visualization.
• Prior experience with enterprise-scale support.
• Proven experience with Copilot Studio, Power Platform, and M365.
• MS certifications: Power Platform, M365, AI-related, and Microsoft Office Specialist: Excel Expert highly desirable.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.