Copilot Digital Cloud Solution Admin

About the Role

We are seeking a Copilot Digital Cloud Solution Architect (DCSA) specializing in AI solutions. This customer-facing role serves as a strategic trusted advisor and technical subject matter expert, focused on accelerating AI adoption and change management. The position involves working with partners to create business value for end customers by driving meaningful Copilot adoption from basic usage to advanced, high-impact behaviors.

Responsibilities

• Serve as the technical advisor for Microsoft 365 Copilot, Copilot Studio, and Agents, helping customers and partners design, deploy, and operationalize AI solutions.
• Drive customer adoption of Microsoft 365 Copilot, Cowork, and Agent, measured through Premium Regular Usage (PRU).
• Lead technical unblocking engagements across identity, security, compliance, governance, and data access to accelerate customer time-to-value.
• Advise customers on foundational AI readiness, including data security, oversharing controls, compliance, governance, and responsible AI practices.
• Orchestrate partner-led execution and leverage internal delivery resources to accelerate deployment and activation.
• Engage with business and technical decision-makers to connect Copilot usage to measurable business outcomes.
• Share consumption insights, adoption patterns, blockers, and success stories to influence product and strategy improvements.
• Analyze usage and adoption signals to identify upsell and expansion opportunities.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, OR equivalent experience.
• 7-9 years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, software development/support, technology solutions, architecture, or consulting.
• 2+ years of experience in an enterprise customer-facing role with stakeholder management and communication skills.
• 2+ years of experience with Microsoft 365 and Cloud platforms.
• Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including the Copilot Control System, adoption and change management, and Copilot Analytics.
• Technical expertise with Microsoft security and compliance, including Microsoft Entra (Conditional Access, identity governance), Microsoft Purview (sensitivity labels, DLP, DSPM for AI), and SharePoint Advanced Management.
• Experience building and governing AI agents with Microsoft Copilot Studio, applying a register, govern, and protect model.
• Fluency in written and verbal English.

Preferred Qualifications

• Obtainment of a minimum of two of the following technical certifications: MS-102, SC-401, AB-900, AB-100, AB-730.
• Experience with similar AI platforms.

Benefits

• Medical, dental, vision, life, disability, and other supplemental insurance plans.
• Employee Stock Purchase Program (ESPP) and a 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, and access to a certified Career Coach.

Location: Redmond, Washington (Remote)