Copier Service Technician

Troubleshooting and Repair

The Copier Service Technician I troubleshoots, diagnoses, and resolves maintenance and repair issues at clients' locations using diagnostic tools, services aids, and product manuals. Ensures high client satisfaction by meeting clients' needs in a courteous, timely, and cost-effective manner.

Inventory Management

Maintains and manages accurate inventory for tools, parts, and supplies in vehicle stock. Participates in semiannual physical inventory and occasional spot checks.

Training and Knowledge

Maintains current technical knowledge and expands knowledge of new technology and equipment. Completes technical training on all new equipment as assigned.

Professionalism and Documentation

Maintains a professional appearance and adheres to the Copier Field Service dress code. Accurately maintains and complies with documentation and service procedures, including time entry process and dispatching and closing service calls using Remote Tech.

Attendance and Performance

Attends required company and departmental meetings. Performs other related duties as assigned. Meets established metrics and benchmarks and complies with procedures and expectations as outlined in the Field Service Manual.

Qualifications

• High school diploma and two years of relevant experience; or equivalent combination of education and experience.
• An associate degree preferred.
• Sharp, Canon, HP, and/or Konica direct service experience preferred.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

Skills

• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company and client specific programs.
• Demonstrated attention to detail.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback;
• Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives;
• Support everyone's efforts to succeed.
• Cost Conscious - Conserve organizational resources.
• Treat people with respect; Work with integrity and ethically; Uphold organizational values.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Able to adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Able to follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notify appropriate person with an alternate plan.

Pay and Benefits

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.