Copier Service Technician

About the role

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all on-site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Update job knowledge by participating in educational opportunities; reading professional publications.
• Build positive relationships with customers.
• Works as part of a cohesive team within the shop to meet customer needs.
• Follows all safety practices of the organization when completing work assignments.
• Maintains communication with the customer and answers questions relative to the work being performed.
• Makes recommendations for additional work that needs to be completed.

Requirements

• Associate degree (A. A.) or equivalent from two-year college or technical school.
• Six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Must possess a valid driver’s license.
• Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
• Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Qualifications

• Full time schedule, working 40 hours a week.
• Full benefits and competitive pay.
• Opportunity for training, development, and promotion.
• Excellent corporate discounts.
• Employee recognition and rewards program.
• Regular business hours.
• Competitive PTO and Paid Holidays.

Skills

• Mechanically inclined.
• Extremely reliable and trustworthy.
• Comfortable working independently.
• Excellent communication skills.

Benefits

• In house training.
• Company culture where we celebrate our team members.
• A place where you can stop going to work and you can start building your career.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full time schedule, working 40 hours a week.