Copier Service Technician

About the role

We are seeking a Copier Service Technician in Richmond, VA who combines mechanical expertise with exceptional customer service skills. Ideal candidates are problem solvers who can work independently and communicate effectively.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company procedures and protocols.
• Cooperate with the technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Update job knowledge by participating in educational opportunities and reading professional publications.
• Build positive relationships with customers.
• Works as part of a cohesive team within the shop to meet customer needs.
• Follows all safety practices of the organization when completing work assignments.
• Maintains company vehicles, inventory, and tools in proper working condition.
• Maintain knowledge on existing products and pursue additional technical and product knowledge by actively participating in training programs.
• Maintains communication with the customer and answers questions related to the work being performed.
• Makes recommendations for additional work that needs to be completed.

Requirements

• Must possess a valid driver's license.
• Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
• Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by customers.

Qualifications

• Mechanically inclined.
• Extremely reliable and trustworthy.
• Comfortable working independently.

Skills

• Customer service skills.
• Problem-solving abilities.
• Technical troubleshooting skills.
• Communication skills.

Benefits

• Full-time schedule, working 40 hours a week.
• Full benefits, competitive pay, and uncapped commissions.
• Opportunity for training, development, and promotion.
• Excellent corporate discounts.
• Employee recognition and rewards program.
• Regular business hours.
• Work/life balance with competitive PTO and Paid Holidays.

Pay

Competitive pay and uncapped commissions.

Schedule

Full-time schedule, working 40 hours a week.

Company Culture

A dynamic, innovative, and upbeat atmosphere where team members are celebrated and encouraged to grow professionally and personally.

Equal Opportunity Employer

DEX Imaging is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.