Coordinator, Youth Programs

About the role

The Coordinator, Youth Programs helps ensure the successful operations of Carnival Youth Programs across the US and Australia fleet of 29 ships carrying over 1 million youth annually. The Coordinator supports the team by managing operational logistics, optimizing standard operating procedures, and enhancing both new and existing shipboard youth and family entertainment experiences. This role collaborates closely with the Youth & Family team, procurement, vendors, and shipboard leaders to maintain and improve the quality of offerings.

Responsibilities

• Daily Operations: Support fleetwide daily operations for Youth Programs (Turtles, Camp Ocean, Circle "C" and Club O2) by assisting the team with responsibilities to ensure standards, efficiencies, safety protocols, and policies are maintained.
• Purchasing & Logistics: Oversee planning and procurement of products and services essential for Youth Programs. Cultivate and sustain vendor relationships, identify cost-saving opportunities, request quotes, place orders, and manage shipment logistics in collaboration with Carnival’s warehouse teams.
• Inventory Management: Maintain and update inventory, report low stock and underutilized items, and determine priority for restocking. Visit the warehouse quarterly to review and organize inventory. Fulfill consumable requests from the fleet using stock or ordering via iProcurement.
• Quality Assurance: Monitor quality and age ratings for youth and family-related supplies. Ensure all branded supplies and equipment adhere to Carnival’s business strategy and quality standards.
• Administrative Support: Provide operational support to the Youth & Family Experiences team, including arranging meetings, creating presentations, updating reports, and entering data. Assist with travel arrangements, training, and onboarding for shipboard and shoreside team members.
• Special Projects: Assist in planning and logistics of in-person departmental meetings. Lead planning and logistics for shipboard leadership conferences.
• Teamwork Environment: Participate in team meetings, projects, and brainstorming sessions to encourage collaboration and idea sharing. Foster a positive team environment by recognizing individual contributions and promoting mutual respect.
• Cultural Essentials: Live Carnival’s expected behaviors, such as speaking up, respecting and protecting, improving, communicating, listening and learning, and empowering. Encourage team members to share insights, challenges, and suggestions to enhance collaboration and operational success.
• Collaborate Interdepartmental: Work positively with other Entertainment teams to launch new experiences and initiatives. Facilitate communication between shoreside and shipboard teams.
• Shipboard Support: Collaborate with shipboard leaders to ensure timely delivery of supplies and equipment.
• Cross-Functional Collaboration: Foster collaboration with internal and external stakeholders, including Procurement, Purchasing, New Builds, Refurbishments, Compliance, and Finance.
• Vendor Relations: Cultivate trust and mutual respect with vendors to foster open communication and successful project execution.
• Safety & Compliance: Embrace safety practices and attend training programs to ensure guest and crew safety. Ensure compliance with company policies, Global HESS (Health, Environment, Safety, and Security), and ADA guidelines.
• Program Evaluation: Synthesize data collections for projects. Leverage data to determine usage guidelines for giveaways and supplies. Submit reports to showcase process improvements. Monitor and evaluate program effectiveness and partnerships; make recommendations for enhancements.
• Feedback Collection: Collect feedback from various outlets to continuously improve guest experiences and operational efficiency.
• Financial Accountability: Monitor and track expenditures across budgets, ensuring compliance with budgetary guidelines. Collaborate with Sourcing, Procurement, and Purchasing teams to maximize cost savings. Streamline vendor onboarding and oversee invoice coding and processing.

Requirements

• Associate’s Degree in Entertainment Management, Business, Hospitality and Tourism, Education, Sports and Recreation, or a related field (Bachelor’s Degree preferred).
• 2 years of experience in a similar role centered on operational or business support, education administration, or youth programs.
• Proficient in Microsoft Office 365 applications; advanced skills in Excel, Word, PowerPoint, Oracle, and online databases are a plus.
• Previous cruise ship experience and/or youth programs experience is a plus.

Skills

• Adaptability: Flexible and able to adjust to changing circumstances and handle unexpected challenges.
• Attention to Detail: Meticulous in ensuring accuracy and thoroughness in all tasks.
• Problem-Solving: Strong aptitude for identifying issues and developing effective solutions.
• Teamwork: Collaborative and willing to work with others to achieve common goals.
• Self-Directed: Capable of handling multiple tasks and projects independently.
• Administrative Procedures: Knowledgeable in office administration and management practices.
• Time Management: Strong ability to manage time efficiently to meet deadlines.
• Diplomacy: Mature and able to maintain confidentiality.

Schedule

• This is an in-office role requiring employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from home on Fridays.
• Travel: Less than 25% with shipboard travel likely.

Benefits

• Health Benefits: Cost-effective medical, dental, and vision plans. Employee Assistance Program and other mental health resources. Company-paid term life insurance and disability coverage.
• Financial Benefits: 401(k) plan with company match. Employee Stock Purchase plan.
• Paid Time Off: 8 company-wide holidays plus 2 floating holidays. Vacation time starts at 14 days/year for manager-level and below, 19 days/year for director-level and above. Sick time: 80 hours/year for full-time employees. Additional vacation and sick time with further tenure.
• Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends. Personal and professional learning and development resources, including tuition reimbursement. On-site fitness center at the Miami campus.

Work Conditions

• Work primarily in a climate-controlled office environment with minimal safety/health hazard potential.
• Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods.
• Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.