Coordinator - START

Responsibilities

• Maintains an active caseload of up to 20–25 individuals referred for START Services and provides systemic consultation based on assessment and outreach findings, using ecomaps and providing consultation to systems/teams as needed using best practices, escalating concerns to supervisor and/or Clinical or Medical Director.
• Conducts regular outreach visits to each individual’s home, day, and/or vocational settings to complete evaluations and assessments on an as-needed or regular basis through in-person and/or telehealth visits, as required based on level of support needed, activity level, and/or project scope (e.g., tier).
• Assists with referrals for consultation and treatment, including screening for enrollment in START, completion of intake assessments across assigned region(s) consistent with applicable timelines, and/or referrals to the clinical team, Medical or Clinical Director, or Resource Center, as appropriate.
• Ensures coordination of support meetings and crisis plan development for individuals served through START, using the START Action Plan for planning and strategizing; provides information and results to and coordinates responses with Medical and/or Clinical Director, as needed, appropriately escalating concerns to the START clinical team.
• Develops Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake/assessments, intervention and outcome plans for the START Therapeutic Coaching Program, Resource Center admissions/discharges, and any other applicable documentation of services provided.
• Participates in recurring consultation, staff, and other meetings with START leadership, clinical team, and START Therapeutic Coaching program.
• Provides on-call support on a regularly scheduled, rotational basis as part of the START team.
• Completes and maintains all applicable documentation, paperwork, and/or records on a timely basis, including resolution of concerns and reporting of incidents.
• Accurately enters all required data into the START Information Reporting System and other appropriate systems, as required by state, on a timely and contemporaneous basis.
• Conducts regular outreach with community partners to maintain linkages and relationships.
• Develops materials and presents at Clinical Education Team Meetings as assigned by the director or designee.
• Participates in the Center for START Services National Network, which brings together projects from across North America through an online resource center, conference calls, select study groups, and a meeting at an annual conference and/or other START events, as recommended.
• Completes and maintains all necessary trainings based on assigned program/region to ensure compliance with YAI policies, NCSS, and applicable state regulatory agency (e.g., OPWDD, DDS) requirements, including obtaining and maintaining START Coordinator certification.
• Complies with all Federal, State, Local, and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Performs all other duties as assigned.

Requirements

• Master’s degree in Mental Health, Psychology, Counseling, Social Work, or other Human Service field; and at least two (2) years of experience working with the I/DD population and/or behavioral health needs; or a satisfactory combination of education, experience, and/or training as authorized by START/NCSS and/or appropriate State regulatory agency (e.g., OPWDD, etc.); however, all START Coordinators must have at least a bachelor’s degree in a human services discipline.
• Successful completion of START Coordinator Certification training within 12 months of appointment, including demonstration of competencies in all associated areas.
• Ability to provide on-call coverage for crisis services on a regularly recurring basis, as designated by START leadership in assigned region beyond regular work hours, including weekdays, weekends, evenings, and/or overnight on a 24/7 basis, as required.
• Ability to travel regularly across assigned region(s) to conduct in-person assessments, evaluations, and visits as required by caseload and to occasionally travel across other regions within the state of operations and/or to other states as needed for NCSS meetings or events.
• Ability to meet essential physical demands of the position, including:
  • Using hands to handle, finger, or feel objects, tools, or controls.
  • Walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, and reaching with hands and arms.
  • Lifting, carrying, and transporting items needed for therapeutic interventions performed in a variety of environmental settings, weighing up to 25 pounds.
  • Implementing crisis intervention plans if/as needed, which may include running.
• Ability to work with complex systems and an interest in the population is essential.
• Exceptional interpersonal and problem-solving skills.
• Independent and organized with strong communication and writing skills.
• Highly flexible personality type and willingness to take initiative.
• For assignments in the State of California: Valid Driver’s License.

Preferred Qualifications

• Experience working with individuals with I/DD with co-occurring diagnoses and complex behavioral needs.
• Experience working with people and their families and/or social service providers.
• Verbal and/or written fluency in Spanish highly preferred; fluency in other language(s) may be preferred based on assigned region(s) and caseload.

Pay

$80,000 annually