Coordinator, Sport Operations

About the role

Under the leadership of the Manager, Sport Operations, the Coordinator, Sport Operations will be a proactive and motivated member of the Sport Operations team. This position supports the various departments within the Sport & Athlete Services (SAS) division with day-to-day operational processes, financial management, and business initiatives, directly aligned with the SAS division and organizational strategic priorities.

Responsibilities

• Support a customer-centric department using best practices in customer service to deliver streamlined and efficient partnerships with stakeholders, including NGBs, member organizations, constituent groups, and various USOPC divisions.
• Execute the full contract routing process for the designated division contracts, including preparation, execution, and tracking of additional contractor/service provider requirements.
• Work with Athlete Safety to ensure compliance with background checks and SafeSport Training as part of the contract process.
• Process weekly direct athlete support payments, including additional payments for Operation Gold events and pregnancy support, in collaboration with performance teams and finance.
• Ensure streamlined communication of missing forms, payment issues, and delayed payments with respective team members to relay updates to NGBs and athletes.
• Coordinate EAHI enrollment processes for athletes in partnership with Sports Medicine, Performance Teams, and Athlete Services.
• Support timely communication regarding missing documentation, enrollment questions, and issues, ensuring updates are shared with internal stakeholders, NGBs, and athletes.
• Coordinate and prepare correspondence with key stakeholders, including NGB staff, internal teams, and various working groups.
• Manage and coordinate compliance with the USOPC document retention policy across the SAS division and within the Sport Operations team.
• Process and track designated purchase orders, contract payments, and invoices for vendors in Sport Operations and across the division.
• Maintain a centralized division SharePoint model to efficiently manage and store key division documents, processes, policies, and information.
• Support key division projects and priorities at the direction of Sport Operations leadership.
• Assist division leadership with administrative tasks as requested.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business administration or sport management, or related work experience.
• 1-2 years of experience with business operations, sport management, and/or non-profit management.
• Some basic accounting experience preferred.
• Excellent written and oral communication skills.
• Skilled experience with Microsoft suite (Word, Excel, PowerPoint), SharePoint, and general knowledge/experience of financial reporting systems.
• Ability to manage multiple projects and priorities.
• Strong customer service skills with all levels of staff, including responsiveness, follow-through, and professionalism under stress.
• Ability to maintain confidentiality, including data considered private under HIPAA standards.
• Exceptional organization skills and attention to detail.
• Passion for sport and commitment to the mission and philosophy of the USOPC.

Work Environment

• Office environment in a multi-story building on a multi-building site.
• Standard office equipment and relevant sport equipment.
• Regular attendance at work is an essential job function.

Location

Colorado Springs Downtown Headquarters / Hybrid

Pay

Hiring pay range: $24.65 - $25.35 per hour.

Schedule

This Full-Time, Non-Exempt position is intended to work 40 hours per week.

Benefits

• Eligible for USOPC benefits. View a summary here.
• Eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion.